Nintendo switch battery issues

bazzabear

bazzabear

bazzabear

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I wonder if anyone can offer advice?

My Switch has started behaving oddly. The battery % displayed on the screen will cycle through values, dropping from 100% to just a few in seconds, and sometimes jumping back up again. It will be giving warnings that it is low and about to switch off even when it's showing a high %.

After a bit of googling, I tried a hard reset (the whole 'hold down the power and both volume buttons even though they're too close together and this is impossible with your fat fingers' thing) but it didn't seem to make any difference. And now it's reached the point where even plugged in it is switching off before it gets to the main menu.

Is this as simple as needing to find a phone repair place and get them to fit a new battery? Anyone come across similar? What little I could find online suggested it wasn't a battery problem as such, but something to do with the monitoring of the battery. I can't help suspecting this was because I left it docked for a couple of months without use. Has being permanently on charge knackered it?
 
Last edited:
bazzabear said:
I wonder if anyone can offer advice?

My Switch has started behaving oddly. The battery % displayed on the screen will cycle through values, dropping from 100% to just a few in seconds, and sometimes jumping back up again. It will be giving warnings that it is low and about to switch off even when it's showing a high %.

After a bit of googling, I tried a hard reset (the whole 'hold down the power and both volume buttons even though they're too close together and this is impossible with your fat fingers' thing) but it didn't seem to make any difference. And now it's reached the point where even plugged in it is switching off before it gets to the main menu.

Is this as simple as needing to find a phone repair place and get them to fit a new battery? Anyone come across similar? What little I could find online suggested it wasn't a battery problem as such, but something to do with the monitoring of the battery. I can't help suspecting this was because I left it docked for a couple of months without use. Has being permanently on charge knackered it?
Click to expand...

Most times this is indicative of either of two things 1) dead battery 2) failing fuel gauge IC.
 
I hadn't even considered the possibility of returning to Nintendo for a repair. I will do that - more certainty that they'll work out correctly what the issue is and fix - I won't end up the battery being replaced and then finding out it wasn't even the issue.
 
bazzabear said:
I hadn't even considered the possibility of returning to Nintendo for a repair. I will do that - more certainty that they'll work out correctly what the issue is and fix - I won't end up the battery being replaced and then finding out it wasn't even the issue.
Click to expand...
Did they fix it?
 
Sorry for the lack of feedback.

Yes - they did. Or, to be more accurate, I think they replaced it.

nintendo said:
Fault Details: COSMETIC DAMAGE
Diagnosis: Cosmetic Damage On Housing - Out Of Warranty
Comments: cracked upper housing
Fault Details: DOES NOT CHARGE
Diagnosis: Main Board Faulty - Out Of Warranty
Comments: battery age and battery cycle in the red on self test
Spare Parts: Product is replaced £100.00
Click to expand...

There was no cosmetic damage when I sent it, so I guess that must have happened in transit.
 
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