Issues with Dealer / Warranty

[[TW]Fox]

What's wrong with it and what made you think purchasing an aftermarket 24 month warranty for a 10 year old Clio was prudent?

 

[Sasso]

What's wrong with it and what made you think purchasing an aftermarket 24 month warranty for a 10 year old Clio was prudent?

Think it may have been the garage selling the warranty with the car (but under his name some how) to sweeten the deal rather than OP going the extra mile to get one himself.

 

[Diagro]

Think it may have been the garage selling the warranty with the car (but under his name some how) to sweeten the deal rather than OP going the extra mile to get one himself.

Exactly.



The Warranty will cover other things though so its usefull. But for this its crap lol

 

[Diagro]

What's wrong with it and what made you think purchasing an aftermarket 24 month warranty for a 10 year old Clio was prudent?

Dephaser died. CHucking oil all over so needs new belts. Along with waterpump and other stuff.

 

[~Divine~Wind~]

The Warranty is in my name, But paid for and applied to the car by the dealer, Warranty company is called Autoguard.

The Warranty is indeed stating the fault would have been there before i bought the car, i bought it on 27th April. I have asked for the rejection to be emailed to me.

I paid with my VISA Debit card, SO should have some protection with that as its a VISA.

Hold yer horses mate....
27th april as in what, 2 weeks ago?
Advise them you are rejecting the car under the SoGA.
Do not use, repair or change the car in any way.

Whats wrong is that the Dephaser failed, causeing Oil to leak all over the belts Which in turn requires the Belts to be replaced, Water pump preished, Some Oil seals need replaceing.. And a bunch of other stuff.

Excuse me if I'm wrong but belts/water pump are changed as part of a sertvice on most cars, does the dephaser interlink the whole system?

Send them a letter via recorded explaining you know your rights under the SOGA, that you have a mechanic's opinion that the fault was present at the time of purchase and requesting they fix the problem at their expense.

I'd go with this

Well Its having repairs carried out as we speak. Will i be able to send them a letter along the same lines with the repair invoice and ask them to reimburse me?

DONT!

Hmm. Ok dunno what to do then lol

You Don't "Do" anything, you leave the car as is and advise them you are refusing it under the SoGA and as the warranty appears useless I'd be requesting they cancel and refund... The car is 10 years old, they're just gonna say problem was there before you bought it with everythign I'd expect.

Ok well. I will offer the dealer a way out of the full bill and say i will cover labour or parts w/e is cheaper.

if he refuses i will take him to small claims court. simple as that

ta for advice peeps

Again... Don't!

If you want finer details or Assistance goto CAB.
Under no circumstances shoudl you be out of pocket for somethign you bought what, 2 weeks ago?

Dealer just called. wants me to go see him with the estimate and come to some sorta deal :O

The deal is....
They repair it or you goto CAB/See a solicitor

Exactly.



The Warranty will cover other things though so its usefull. But for this its crap lol

Bet it doesn't

If theres that many problems and issues, how did it pass the MOT?
Now of course I'm not suggesting it has a dodgy MOT or anythign but it makes you think.

SoGA in your favour they need to repair it or I think refund you in full, including what appears to be a useless warranty.

how much was the car and how much was the warranty btw?

Stop communicating with them over the phone and do everything in writing in al honesty.
They've already suggested fraud, what else will they do? They sound like a bunch of cowboys

 

[Diagro]

Hold yer horses mate....
27th april as in what, 2 weeks ago?
Advise them you are rejecting the car under the SoGA.
Do not use, repair or change the car in any way.



Excuse me if I'm wrong but belts/water pump are changed as part of a sertvice on most cars, does the dephaser interlink the whole system?



I'd go with this



DONT!



You Don't "Do" anything, you leave the car as is and advise them you are refusing it under the SoGA and as the warranty appears useless I'd be requesting they cancel and refund... The car is 10 years old, they're just gonna say problem was there before you bought it with everythign I'd expect.



Again... Don't!

If you want finer details or Assistance goto CAB.
Under no circumstances shoudl you be out of pocket for somethign you bought what, 2 weeks ago?


The deal is....
They repair it or you goto CAB/See a solicitor


Bet it doesn't

If theres that many problems and issues, how did it pass the MOT?
Now of course I'm not suggesting it has a dodgy MOT or anythign but it makes you think.

SoGA in your favour they need to repair it or I think refund you in full, including what appears to be a useless warranty.

how much was the car and how much was the warranty btw?

Stop communicating with them over the phone and do everything in writing in al honesty.
They've already suggested fraud, what else will they do? They sound like a bunch of cowboys

To late mate.
Cars close to finished repair wise.
I want to keep the car, apart from engine issues its fine.

Dealer offered to pay a contribution, also they know the owner of the garage I'm using and will attempt to lower the bill.

Their contribution is covering most parts that the dephaser killed, the rest is normal service parts it seems so was due them anyway.

Yes they should be liable for it all, but they are nice chaps and my father in law who paid half the cars cost is happy with this outcome.

Good car, nice mileage and now it's in tip top mechanical condition when it's back on Monday.

 

[[TW]Fox]

Is the bit that failed the bit people in your purchase thread said you should immediately replace?

 

[Diagro]

Is the bit that failed the bit people in your purchase thread said you should immediately replace?

Not sure.
Belts were fixed last year.

So if it says dephaser in that thread then yes.

BUT it failed a while ago so would still be this bill

 

[~Divine~Wind~]

As long as yer happy with the outcome
as for the warranty I'd really be asking for a refund tbh

 

[Diagro]

As long as yer happy with the outcome
as for the warranty I'd really be asking for a refund tbh

It was tagged onto the car. I did ask if they can cancel it and give me the money they spent and they said no lol.

But I will be calling them and asking what is covered on my car.. It may have some use yet.

I'm not entirely happy but i'm glad I will have a great running 172 next week

 

[pepsilol]

One born every minute.

 

[marshallman05]

To late mate.
Cars close to finished repair wise.
I want to keep the car, apart from engine issues its fine.

Dealer offered to pay a contribution, also they know the owner of the garage I'm using and will attempt to lower the bill.

Their contribution is covering most parts that the dephaser killed, the rest is normal service parts it seems so was due them anyway.

Yes they should be liable for it all, but they are nice chaps and my father in law who paid half the cars cost is happy with this outcome.

Good car, nice mileage and now it's in tip top mechanical condition when it's back on Monday.

What was the point in you asking for assistance in this thread? You haven't heeded one bit of sound and solid advice, just gone off on your own tangent. Shame really, you could have had the full repair paid for by the dealer if you have listened in the first place....

 

[Westyfield2]

Has this car been serviced properly in its history? The recommendations from Renault and all the RenaultSport Specialists are:

• Engine oil/filter, air filter, cabin filter every 12k miles or 1 year.
• Auxbelt/pulleys every 36k miles or 3 years.
• Cambelt/pulleys, spark plugs every 72k miles or 5 years.

Obviously like with any car, the belt changes are important and you'll be looking at a £££ bill for bent valves if you skip the belt changes and let it snap. But the cambelt replacement cost is a bit higher cost than other cars thanks to the design of the F4R.

But the other watch out with these is the oil changes - these engines will keep on going to big miles fine aslong as they've been looked after. But if the annual oil changes have been missed (or use cheap muck used instead of decent oil), then the VVT dephaser pulley goes. The dephaser pulley isn't normally a service item unless it's rattling, but some people change it when they're getting onto big miles just for peace of mind (costs about £230 ontop of a cambelt service).
The dephasers do occasionally fail just by chance, but most of the time its because the car hasn't been serviced properly with the regular oil changes...

 

[Diagro]

What was the point in you asking for assistance in this thread? You haven't heeded one bit of sound and solid advice, just gone off on your own tangent. Shame really, you could have had the full repair paid for by the dealer if you have listened in the first place....

To follow the advice would have me car less all next week and mabey longer.
How would I have gotten to work? This way it's faster and I have it done my way.

In regards to its service history, it's got some in depth history. But last year was its first ever new set of belts! And this is its first dephaser

 

[melchy]

To follow the advice would have me car less all next week and mabey longer.
How would I have gotten to work? This way it's faster and I have it done my way.

In regards to its service history, it's got some in depth history. But last year was its first ever new set of belts! And this is its first dephaser

If the belts have only been changed once in 10 years, you are lucky the car is still on the road. What is the mileage of the car, as its not uncommon for people to think that the 5 year change period is optional and that changing at the required mileage is sufficient. The dephaser is not a service item, but people do tend to change them later on in the cars life just for piece of mind. They can get a bit noisey and can occasionally fail. I had the dephaser on mine replaced earlier this year when I had the belts done. Also had the waterpump done at the same time.

 

[Westyfield2]

last year was its first ever new set of belts!

 

[Diagro]

If the belts have only been changed once in 10 years, you are lucky the car is still on the road. What is the mileage of the car, as its not uncommon for people to think that the 5 year change period is optional and that changing at the required mileage is sufficient. The dephaser is not a service item, but people do tend to change them later on in the cars life just for piece of mind. They can get a bit noisey and can occasionally fail. I had the dephaser on mine replaced earlier this year when I had the belts done. Also had the waterpump done at the same time.

Done 62k so not too much.

It's 5 years or 70k miles for a dephaser is it not?

So was well overdue and i'm pleased they are now done and fresh for me to use and abuse for many years

 

[Westyfield2]

It's 5 years or 70k miles for a dephaser is it not?

No. The VVT dephaser pulley is not a service item. It's only replaced when it fails.

But if the annual oil changes have been missed (or cheap muck used instead of decent oil), then the VVT dephaser pulley goes. The dephaser pulley isn't normally a service item unless it's rattling, but some people change it when they're getting onto big miles just for peace of mind (costs about £230 ontop of a cambelt service).
The dephasers do occasionally fail just by chance, but most of the time its because the car hasn't been serviced properly with the regular oil changes...

72K miles or 5 years is the cambelt change:

• Cambelt/pulleys, spark plugs every 72k miles or 5 years.

 

[Diagro]

No. The VVT dephaser pulley is not a service item. It's only replaced when it fails.




72K miles or 5 years is the cambelt change:

Ah ok.
Well next time I do the cam belt I will redo the dephaser. That's if I still have it then

 

[GravyMonster]

What was the point in you asking for assistance in this thread? You haven't heeded one bit of sound and solid advice, just gone off on your own tangent.

Which is exactly what happened in OPs original 'spec me a car' thread, and why he's ended up with this pup.