Permabanned
Tell manager invest in a proper booking system.
People make mistakes (and she definitely made one), but the manager responded unprofessionally, probably why he realised, calmed down and wrote the polite email.
If it is a one-off he may have just been having a stressful day and she should cut him some slack, but make a note of it.
If it keeps happening, then report it to HR?
Turn the negative into a positive.
Clearly there are flaws in the current booking system. Maybe your wife could do a quick report on the current system, and advise on changes to ensure this and other errors don't happen in the future.
Perhaps quickly design a mock-up booking form / sheet which allows for options such as "video needed" and other options which may not currently be recorded.
Produce this with an apology to said manager, job done.
The mananger who had his video conference messed up through no mistake of his own may have got an absolute roasting due to this... Buy your wife some flowers tomorrow and take her to a restaurant. It'll all be water under the bridge by the weekend.
Shouldn't reward bad behaviour.
Last week I had to tell two men in their mid thirties to grow up and behave like adults after one of them raised a grievance about the other one making fun of his hair.
True story, one of them actually cried as well while I was talking to him.
What is up with people these days?
Last week I had to tell two men in their mid thirties to grow up and behave like adults after one of them raised a grievance about the other one making fun of his hair.
True story, one of them actually cried as well while I was talking to him.
What is up with people these days?
This. I've had something similar happen to me at an old job but didn't do anything about it, which I regret.Sounds like a job for HR.
I highly doubt that.Yes and should the manager bother to counterclaim that a large contract was lost due to the OPs wife's neglicance, then the grievance procudure will result in her being sacked, for gross neglicance.
Great advice.