EVGA Guest RMA gone..(EDIT-currently US)

orbitalwalsh · 5 Mar 2018 at 13:05

https://overclock3d.net/news/gpu_di..._-_only_registered_cards_can_receive_an_rma/1

humbug · 5 Mar 2018 at 13:10

I can understand why they did that, the instant the value of Cryptocurrency crashes the used market will be flooded with abused GPU's, because these GPU's have had a hard life there will be a high failure rate among them and that will be very costly to anyone offering a warranty to anyone.

I can't blame EVGA TBH, its just another Cryptocurrency issue.

Glanza · 5 Mar 2018 at 13:14

I don't see a problem with this, I've always registered EVGA cards at time of purchase and aslong as you remove the card from your account the person you sell to can register that (providing it's still under warranty)

RavenXXX2 · 5 Mar 2018 at 13:16

Well that makes used EVGA cards less attractive. Can see why they did it though, probably being hit hard with crypto failures.

orbitalwalsh · 5 Mar 2018 at 13:18

scam going around on ebay currently with EVGA crds used for mining, miners would buy cards, would break, guest RMA it, break again and then they Would buy another EVGA card from users that havent UV marked the card or posted on ebay listing of the cards serial number- (even if you have pictures of serial number, has to be posted on the listing pictures)
Swapping their broken unit and then using the new one or EVEN selling the new one with Serial code posted!

to be honest, wonder how many guest rma they have done due to mining and cant do a thing about it

humbug · 5 Mar 2018 at 13:19

Glanza said:
I don't see a problem with this, I've always registered EVGA cards at time of purchase and aslong as you remove the card from your account the person you sell to can register that (providing it's still under warranty)

Isn't it a case of not being able to register the card after its already been registered by the original owner?

In anycase this isn't a choice killer for me, i don't blame them in the current climate.

humbug · 5 Mar 2018 at 13:21

orbitalwalsh said:
scam going around on ebay currently with EVGA crds used for mining, miners would buy cards, would break, guest RMA it, break again and then they Would buy another EVGA card from users that havent UV marked the card or posted on ebay listing of the cards serial number- (even if you have pictures of serial number, has to be posted on the listing pictures)
Swapping their broken unit and then using the new one or EVEN selling the new one with Serial code posted!

to be honest, wonder how many guest rma they have done due to mining and cant do a thing about it

That makes sense, dishonest ####ers spoiling it for the rest of us. :mad:

Bluntwrapped · 5 Mar 2018 at 13:26

I'm not sure how this works as second user with a card which has been unregistered by the first owner.

I can still register it on the EVGA website, but the form asks for place of purchase (as if I bought the card new) and asks me to upload a copy of the invoice.

Saying all that - Maybe this is just for the US? The EU guest RMA page is still live https://eu.evga.com/support/guestregister.asp

Glanza · 5 Mar 2018 at 13:28

humbug said:
Isn't it a case of not being able to register the card after its already been registered by the original owner?

In anycase this isn't a choice killer for me, i don't blame them in the current climate.

It does that currently, if you have a EVGA card on your account and sell it you need to remove it from yours before the buyer can register it themselves.

orbitalwalsh · 5 Mar 2018 at 13:39

Bluntwrapped said:
I'm not sure how this works as second user with a card which has been unregistered by the first owner.

I can still register it on the EVGA website, but the form asks for place of purchase (as if I bought the card new) and asks me to upload a copy of the invoice.

Saying all that - Maybe this is just for the US? The EU guest RMA page is still live https://eu.evga.com/support/guestregister.asp

wonder for how long- to lock out region(s) whilst others are fine - would **** off US owners

humbug · 5 Mar 2018 at 14:18

Glanza said:
It does that currently, if you have a EVGA card on your account and sell it you need to remove it from yours before the buyer can register it themselves.

Ah ok.

C-Roy · 5 Mar 2018 at 17:03

humbug said:
That makes sense, dishonest ####ers spoiling it for the rest of us.

Sadly always the way

MrWhippy · 5 Mar 2018 at 18:12

orbitalwalsh said:
wonder for how long- to lock out region(s) whilst others are fine - would **** off US owners

Doubt it, most US citizens aren't aware that anywhere else exists.

Fireblade2K4 · 13 Apr 2018 at 13:49

I was considering buying a used EVGA 1080ti purely due to their Guest RMA service, now though I think I'll hold out a little longer and go for something brand new.

On another note regarding RMA services, do MSI base theirs on serial numbers or is it based on original purchase date (proof of purchase) and original owner only..?

RavenXXX2 · 13 Apr 2018 at 13:54

Guest RMA is still active in Europe, MSI will require proof of purchase, they usually tell you to go through the retailer, poor service TBH.

Fireblade2K4 · 13 Apr 2018 at 16:43

RavenXXX2 said:
Guest RMA is still active in Europe.

Issue is though, what happens if you buy used in the UK/EU and they also decide to withdraw this in those regions along with the US...your then left with no warranty support, and I guess they are allowed to review this and change it at any time as things like that are usually written into the T&C's.

pastymuncher · 13 Apr 2018 at 18:58

That would bring them inline with every other manufacturer. Warranty is not usually transferable and any second user is dependant on the original purchaser helping out should a RMA be needed. That's the bonus of buying a used card from our members market as most sellers will help out with a RMA if needed.

It does make buying a EVGA card less appealing though.

clone · 14 Apr 2018 at 14:56

If they do this in the UK ill change brand as its the main reason I buy EVGA,

Space Monkey · 14 Apr 2018 at 14:59

clone said:
If they do this in the UK ill change brand as its the main reason I buy EVGA,

Agreed, same here

bigmike20vt · 16 Apr 2018 at 12:03

so can evga change the conditions AFTER people have bought a card? it seems a little off to me.

also, devils advocate (I am not saying i dont agree, TBH i am not sure where i stand on it) but, in theory even a card run at 24/7 if it is built properly arguably should be capable of seeing out its manufacture warranty.

if i buy a TV and it fails in the warranty, they cant say it has had more than 1000 hrs use (for instance) which is more than the average use case and that the backlight was set to 100 so they feel the tv was abused.

so long as the card was not over volted or its fan speed manually over ridden to run slow to keep noise levels down then imo any card should be expected to last out the warranty period regardless of what it has been doing, so long as not run out of spec.