Associate
Hello Guys
Having a bit of a nightmare getting fibre at the new house. Pretty much every supplier is offering fibre to the address, but I can't seem to get it.
- Ordered with Vodafone - they cancelled my order without telling me why. Said it was a line issue when I called.
- Re-ordered wth Vodafone - they cancelled again without my acknowledgement. Line issue had been resolved, but there was no more capacity at the cab.
- Tried with Plusnet - Called before they had the chance to cancel to ask about capacity, they said there wasn't any capacity and offered me 1-3Mb ADSL for £18.99/month. (I know it's the line rental).
- Decided to reach out to Openreach directly to ask about the cabinet that I should be connected to. Got a response back saying they needed to pass on my query to a specialist team to resolve.
They later sent an email back to me confirming that there WAS capacity at the cabinet.
- Reached out to Plusnet again - Let them know that Openreach themselves have confirmed there is capacity at the cabinet. They put the order through, had issues, but then got a confirmation date, only to be told that fibre isn't available at the address. Currently asking them why there has been such a high Openreach presence at the cabinet recently and if that work is impacting at all.
DSL checker says I can get VDSL and FTTPod, and the Openreach site says that the cabinet covers up to FTTC and that fibre is availble.
How accurate are their records?
I checked with a neighbour last night and they only have ADSL, so it's not looking good, but why are everyones records showing as fibre as available if it's not...
Debating what to do next, FTTPod may be a bit too much. 4G suppliers take advantage of a 30 day rolling contract by bumping the price (EE at £99/month). Wireless Broadband from Wildcard? Not sure, and their website is terrible.
TLDR: Does anyone work for Openreach?
Apologies for the wall of text, needed to get it off my chest in the hope that someone offers a fruitful suggestion.
Andrew/Ox
Having a bit of a nightmare getting fibre at the new house. Pretty much every supplier is offering fibre to the address, but I can't seem to get it.
- Ordered with Vodafone - they cancelled my order without telling me why. Said it was a line issue when I called.
- Re-ordered wth Vodafone - they cancelled again without my acknowledgement. Line issue had been resolved, but there was no more capacity at the cab.
- Tried with Plusnet - Called before they had the chance to cancel to ask about capacity, they said there wasn't any capacity and offered me 1-3Mb ADSL for £18.99/month. (I know it's the line rental).
- Decided to reach out to Openreach directly to ask about the cabinet that I should be connected to. Got a response back saying they needed to pass on my query to a specialist team to resolve.
They later sent an email back to me confirming that there WAS capacity at the cabinet.
- Reached out to Plusnet again - Let them know that Openreach themselves have confirmed there is capacity at the cabinet. They put the order through, had issues, but then got a confirmation date, only to be told that fibre isn't available at the address. Currently asking them why there has been such a high Openreach presence at the cabinet recently and if that work is impacting at all.
DSL checker says I can get VDSL and FTTPod, and the Openreach site says that the cabinet covers up to FTTC and that fibre is availble.
How accurate are their records?
I checked with a neighbour last night and they only have ADSL, so it's not looking good, but why are everyones records showing as fibre as available if it's not...
Debating what to do next, FTTPod may be a bit too much. 4G suppliers take advantage of a 30 day rolling contract by bumping the price (EE at £99/month). Wireless Broadband from Wildcard? Not sure, and their website is terrible.
TLDR: Does anyone work for Openreach?
Apologies for the wall of text, needed to get it off my chest in the hope that someone offers a fruitful suggestion.
Andrew/Ox