Laptop wont turn on

Minibiker · 10 Aug 2018 at 11:35

Hi all

My neighbour has asked me to look at her laptop to try solve an issue but im not sure on it so I've come to you knowledgeable lot for help...

Shes used the laptop over the past few weeks but it constantly says battery needs charging, Now its completely not working even with charger plugged in... What could be the issue?

Its a Lenovo Z50-70
Cheers

wedrum · 10 Aug 2018 at 11:39

try with the battery out and just the power lead.

Minibiker · 10 Aug 2018 at 11:49

wedrum said:
try with the battery out and just the power lead.

Took battery out and tried but still no response

wedrum · 10 Aug 2018 at 11:53

try another power supply

Minibiker · 10 Aug 2018 at 11:55

wedrum said:
try another power supply

I dont have another charger with the same connection, is there anything else i could try

wedrum · 10 Aug 2018 at 12:00

well trying another charger is the first point

Minibiker · 10 Aug 2018 at 12:03

wedrum said:
well trying another charger is the first point

Ill have to get her to get a new one, i think it maybe to do with the charger as she has tape on the lead just before the connection into the laptop

Thekwango · 10 Aug 2018 at 12:25

don't have a multimeter to hand to check output voltage of the charger?

Minibiker · 10 Aug 2018 at 17:54

Thekwango said:
don't have a multimeter to hand to check output voltage of the charger?

Right, i think ive figured out the issue, the charger cable has to be in a certain angle to send charge through as she has a bit taped near the end...

Ive left it on charge for the last few hours, when i took it off charge it booted up first time but the battery died within 30 mins... Any ideas?

Also her laptop is mega slow, Takes longer than a minute to even get to the log in screen

Thekwango · 10 Aug 2018 at 18:09

Minibiker said:
Ive left it on charge for the last few hours, when i took it off charge it booted up first time but the battery died within 30 mins... Any ideas?

new cable and battery - don't be tempted to buy cheap £4.50 Chinese crap!!

Minibiker said:
Also her laptop is mega slow, Takes longer than a minute to even get to the log in screen

that could be anything......virus, clutter, old age, hardware problems.

just a few more simple things to do....
run Malwarebytes and see if it finds anything untoward.
once loaded check & see what programs launch on start up
see how much ram is installed and being used

trickynickyuk · 15 Aug 2018 at 00:04

For the laptop being slow it could be anything as stated above the best thing to do is download and install a fresh copy of windows if she is using windows 10 download the media creation tool and run that to create a DVD or USB bootable disk