See WH Smiths in the news today, basically been rated the worst (or second worst) shopping experience for the past 9 years in a row in recent Which research. One of the major complaints is stuffy/cramped stores. They've done nothing at all to change that.
Can't even remember the last time I went into a WHSmiths. I used to go in for magazines etc. years ago but not even sure what they specialise in now. Is it books or something?