Uplay - Your account has been accessed from another location

varkanoid · 1 Jul 2019 at 17:28

For info

Just seen this error when trying to log into Uplay after entering secure authentication.

Checked my account and its fine just about to report to Customer Support then saw this page

https://support.ubi.com/en-GB/News/...d-from-another-location---error-message-EN-GB

MissChief · 1 Jul 2019 at 17:31

So change your password and set up 2FA?

Rroff · 1 Jul 2019 at 17:34

I'm getting the same thing (and using 2FA).

EDIT: Looks like it is some kind of problem due to the maintenance downtime today.

TheSwede · 1 Jul 2019 at 17:50

I just tried as well. Tried twice to log into uPlay client and got the above message too. Logging into ubisoft and checking my account it actually says I had 2 success full logging just before logging into the account through browser. And as Rroff said, might be due to the maintenance they had today, there is several thread at ubisoft forums about it. Some got into the client after several tries.

Was just checking due to curiosity after seeing varkanoid's post about it, be trying tomorrow again to see if it been fixed.

varkanoid · 1 Jul 2019 at 17:57

MissChief said:
So change your password and set up 2FA?

Nice - you read my post.

Malevolence · 1 Jul 2019 at 18:28

Getting it myself too.

Love how some people are just so eager to get the first post in that they simply don't bother reading the OP.

BakedPotato420 · 1 Jul 2019 at 18:44

I found a fix to this Uplay for PC.

1. when the Uplay sign in prompt shows up click the settings button at the bottom.

2. select "Always start Uplay in offline mode"

3. Click back

4. When the sign in prompt shows up sign in and Uplay should launch in offline mode.

5. From here you can try going back to online mode from the drop menu in the upper
right hand corner by your username and you should be able to get back to online
mode without any issues if not you may need to repeat steps 1 - 4 and just play the
games in offline mode.

Bazzards · 1 Jul 2019 at 18:49

Getting the same error message here. I also have 2fa.

chroniclard · 1 Jul 2019 at 19:00

Its an issue they are looking into.

https://support.ubi.com/en-GB/News/...d-from-another-location---error-message-EN-GB

PieEater · 1 Jul 2019 at 19:47

WTF - "Please note that this is a visual error caused by a degradation." so it's not really that their servers are ****** it's just some kind of optical illusion :confused:

varkanoid · 1 Jul 2019 at 20:06

PieEater said:
WTF - "Please note that this is a visual error caused by a degradation." so it's not really that their servers are ****** it's just some kind of optical illusion

No the servers are screwed thats why it thinks you've logged on somewhere else probably because the DB that holds the IP logins is not working properly due to the update. Hence its a mirage.

Rofflay · 1 Jul 2019 at 20:15

Best fix uninstall uplay and boycott that terrible company look up the time they let me get brute force hacked and denied it. I found out myself who hacked me, From where and what damage they did.

Ubisoft still denied any hack even after i found screenshots of my account with all the details changed. Look at the trash job on For Honor etc UPLAY is complete garbage like Ubisoft and there are no good games on the platform either R6 is also poorly optimized trash.

Spacedeck · 1 Jul 2019 at 20:49

Well this sucks, I was hoping to play some Trials Rising.

something daft already!! · 1 Jul 2019 at 21:03

Just log in and out a few times and it fixes itself.

MurphyBrix · 1 Jul 2019 at 21:22

Yeah happening to me to. But as suggested logged in a couple of times and I'm in

Another question is pcgamer has ubisoft listed as having a sale of which when you gain access into the American store prices are reduced.

Yet on the ubisoft log in software and on there site both obviously UK. No sale listed. Anybody know why?

jasonsony735 · 2 Jul 2019 at 09:20

I had this last night as well I think everyone got it! Server side Bug I think .