We got a free flight with delta *spits on floor* because of pretty much the exact thing. I can't eat dairy and apparently delta didn't get the memo (something about not having the system from KLM pass it to them) so just gave me ham and strawberries iirc.
I didn't care, I'd stuffed my face at BK before hand anyway but my wifey is rowdy and kicked up a fuss after they were fiving us attitude for "not being grateful" for my ham and strawberries. And yeh, she asked for a complaints form and pursued it also via Twitter I think and Delta *ptoo* said we could fly anywhere for free. There was a lot more to it all actually but that's the gist, the ignorance of Americans is astounding!
While it must have been annoying and frustrating for you to suffer the culinary screw-up, it’s a bit of a stretch to insult all Americans for Delta’s inability to install the correct computer software to liaise with KLMs computers.
On another subject, I bet my wife can be worse than your wife when she’s annoyed.
We landed at Tampa International once, a long time back, and for whatever reason, the guy at immigration and passport control got a bit hinky about the fact that my wife was travelling on ESTA, but I had a multiple entry visa in my passport.
He was asking leading questions as to why I had a visa, did I not qualify for ESTA?, (I didn’t), if not, why not?
My wife, who had cracked away at the Merlot on the flight, was anxious to pick up our rental car, get to the house we’d rented, and crash out by the pool, she interjected, using all her recall of American cop movies.
“What’s with the third degree? He’s got a valid visa, issued by the U.S. embassy in London, what’s the hold-up for Chrissakes?”
While I dug my fingernails into her hand, the official said, “If I’m not satisfied with the answers I get ma’am, I have the power to refuse you both entry into the United States, you got that?”
That got her attention, for once in her life, she shut her pie hole, while the official stamped ADMITTED into our passports, phew!