New rx590 not booting.

[AHarvey]

Hi all, picked a new rx590 up earlier from ocuk. I've just taken out my old 270x

Rx590 had been fitted. All appears to be seated correctly.

500w psu is connected via 8 pin (6 pin and 2 pin).

Turned the system on and the fans kick in on the card, it's showing a white light over the psu connector and the gigabyte logo lights up.

I'm getting nothing on the screens. Tried hdmi and dvi screens and cables.

I'm not even getting the bios screen.

Any advice?

Only thing I can think it's the mobo isn't good enough or its not seated properly but I've tried several times. Not had this before.

Mobo is a gigabyte ga-z77-d3h

 

[Gray2233]

Tried it in the other PCI-E slot?

I had a similar issue on exactly the same motherboard awhile back, for whatever reason my RX580 refused to work in the first PCI-E slot while my other cards worked fine.

 

[AHarvey]

I've not tried as that's a pciex4 and not the x16 the board says it needs. I'll give it ago see what happens

 

[Gray2233]

It doesn't matter if it's a 4X slot, it should still run albeit with restricted bandwidth. Regardless, I doubt you'll see much if any performance loss if it does work to be honest.

 

[AHarvey]

Just tried it.

Same as before. Powers on but screens do nothing.

If I remove the dvi cables I get a no dvi message on the screen but if I connect it out just stays black.

 

[Gray2233]

Are you running the latest bios for your motherboard?

Failing that I'd assume you've received a dead card.

 

[ljt]

If a BIOS update doesn't solve it, I have a vague memory of something similar to this and it was to do with the BIOS on the mobo being in legacy mode, rather than UEFI mode, which a newer GPU required, and switching the BIOS to UEFI

 

[AHarvey]

Are you running the latest bios for your motherboard?

Failing that I'd assume you've received a dead card.

If a BIOS update doesn't solve it, I have a vague memory of something similar to this and it was to do with the BIOS on the mobo being in legacy mode, rather than UEFI mode, which a newer GPU required, and switching the BIOS to UEFI

I'm not sure on the bios but it's doubtful I've done it recently, you never seem to unless you have too.

I'm out now until late this evening then up for work at 5am but I'll have a look at both suggestions.

Thanks for the help

 

[pastymuncher]

As it's a Gigabyte Z77 board it's more than likely a incompatible motherboard bios. This was happening a lot about 6-12 months after Z77 came out and Nvidia and AMD launched new cards. Usual symptom is a black screen and was normally fixed with a motherboard bios update. If you already have the latest bios though you are probably not going to get that card to work in that board. CPU-z will tell you which bios version your board is running under the motherboard tab. The latest bios release for your board is F23b from 2014.

On a side note, what make and model is that 500w psu?

 

[AHarvey]

As it's a Gigabyte Z77 board it's more than likely a incompatible motherboard bios. This was happening a lot about 6-12 months after Z77 came out and Nvidia and AMD launched new cards. Usual symptom is a black screen and was normally fixed with a motherboard bios update. If you already have the latest bios though you are probably not going to get that card to work in that board. CPU-z will tell you which bios version your board is running under the motherboard tab. The latest bios release for your board is F23b from 2014.

On a side note, what make and model is that 500w psu?

My bios is f14 from 2012

Latest bios f23b beta from. 2014.

Not looking good.

Psu was a cheapy job I think after my expensive one died. Always meant to replace it but never got around to it. Evga 500w

 

[Gray2233]

My bios is f14 from 2012

Latest bios f23b beta from. 2014.

Not looking good.

Psu was a cheapy job I think after my expensive one died. Always meant to replace it but never got around to it. Evga 500w

If you do get things running with a bios update, I would recommend that you undervolt your RX590.

Most Polaris cards undervolt by a decent amount, and if you're on an el'cheapo PSU it'll safeguard you a little until you can get a replacement.

 

[AHarvey]

Well, i'm writing this from my new gfx card

thanks @Gray2233, @ljt & @pastymuncher

It was a bios update that was needed so i'm now running f23b and it's working ok on both screens
edit, now the bleeding dvd's beign recognised but not reading the driver/utility dvd fml

 

[Hades]

Well, i'm writing this from my new gfx card

thanks @Gray2233, @ljt & @pastymuncher

It was a bios update that was needed so i'm now running f23b and it's working ok on both screens

That moment when it first starts working is fantastic isn't it

 

[Gray2233]

Well, i'm writing this from my new gfx card

thanks @Gray2233, @ljt & @pastymuncher

It was a bios update that was needed so i'm now running f23b and it's working ok on both screens
edit, now the bleeding dvd's beign recognised but not reading the driver/utility dvd fml

Still undervolt, trust me! It goes a long way.

 

[AHarvey]

Still undervolt, trust me! It goes a long way.

Thanks, I'll look in to it.

Despite always building and playing on PC's messing around with such things and overclocking isn't something I've ever really bothered with. ALways just been a buy something good enough and use it as is.

 

[pastymuncher]

As soon as I saw which motherboard you had I was 99% certain it was a motherboard bios update that was needed. Glad it worked.

I would get a decent psu as soon as possible. Those budget EVGA 500w units are poor.