Admiral - Can you make changes online?

thewanted · 7 Feb 2020 at 09:23

Hi all,

I need some help from someone who meets the following criteria:

Has an active Admiral Multicover policy
The policy must be set not to auto-renew

When I log into the Admiral Portal and choose "Make a Change" from the menu bar, I get the following error:

Admiral are convinced that it should work, but I have been a customer of theirs for 3 years and it never has. Does it work for you?

Razor-BladE · 7 Feb 2020 at 10:16

I have the same page, but I'm set to auto renew. I think when I was originally on just car insurance, I'm pretty sure I could make changes.

thewanted · 7 Feb 2020 at 10:56

Razor-BladE said:
I have the same page, but I'm set to auto renew. I think when I was originally on just car insurance, I'm pretty sure I could make changes.

Ah thanks! That's not good news, but at least I know it's not just me then.

Do you have multicar and home insurance with Admiral?

Cookeh · 7 Feb 2020 at 11:10

I've used Admiral in the past, as part of a multicar policy, and had no issues changing aspects of that policy online. Was with them for two years until July last year and worked for that entire period.

grudas · 7 Feb 2020 at 11:37

there was another route to do it.. aka you got through front end without logging in and put your changes/policy no and they respond

thewanted · 7 Feb 2020 at 12:46

Thanks everyone.

I need to be able to amend the policy myself online because I need to add my partner as a named driver at short notice for certain periods of time. It's very expensive to add her as a named driver for the whole year, especially since she drives it so rarely.

Admiral have assured me that it's no more expensive per day to add her ad hoc, but I want to see it for myself.

Rroff · 7 Feb 2020 at 12:53

I only have vans through Admiral so the web stuff is a bit different but my family have/had cars and were able to put people on for short durations online fine in the past.

I have to say they've been very helpful whenever I've had to phone them so far.

Dave777 · 8 Feb 2020 at 20:47

I have the same message. I have been told you can do Multicar online but not Multicover which we have as our house insurance is on it too.

They say the prices are the same online or telephone. I want to be able to add/remove drivers quickly and easily. The admin charge is very annoying though.

thewanted · 8 Feb 2020 at 21:41

Dave777 said:
I have the same message. I have been told you can do Multicar online but not Multicover which we have as our house insurance is on it too.

They say the prices are the same online or telephone. I want to be able to add/remove drivers quickly and easily. The admin charge is very annoying though.

This is a really crap system limitation. It means that we have to pay £239 to add my partner as a named driver, and she might at best drive the car 3-4 times over the next year. I can't deal with the hassle of phoning them when she needs to drive it, and their call centre is not available 24/7 anyway.