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Card can be had for less mate Google is your friendThank you alex h, very much this!
This is extreme possibly once in a life time event, and as such I believe they should go all out to help people... The fact they've admitted most of the staff isn't working at OCUK and they only have ONE technician doing all the RMA's etc doesn't bode well
and under normal circumstances i'd not be happy either but we aren't in a normal circumstances situation.It's a brand new card mate he only got it yesterday so I'd not be happy if they said this to me in his circumstances
they can offer a refund immediately because it takes a few days for the refund to process through the system thereby giving them time to check the card and stop the refund process if it's found to not be faulty. at which point they likely charge a testing fee then refund the balance. i'd put a few quid on the op not getting a refund for at least the full 5 working days if that's the route he goes down.but on there side its this virus problem and they have shortage of staff but that's not the ops fault and yes they're offering a refund as soon as card gets to them but for some reason can't just replace it and could end up costing them as op could go elsewhere and spend his cash
They can't stop a refund under the 14 day law for returns which ocuk advertises that's not the issue mate the op could return the card under dsr law for a refund even if the card wasn't faulty just a change of mind that he doesn't want it anymore so I can't see why they just can't send another card to him the they keep the sale as that's all the op wants is a card that works no special treatment at all when I took my card back on Monday I was offered a straight swap like for like with out testing the card I bought back or refund my card was a gigabyte aorus 5700xt i swapped card for a nvidIa 2070s so had to have refund then buy the 2070s but all the op wants is a straight swap and my refund was done straight awayand under normal circumstances i'd not be happy either but we aren't in a normal circumstances situation.
they can offer a refund immediately because it takes a few days for the refund to process through the system thereby giving them time to check the card and stop the refund process if it's found to not be faulty. at which point they likely charge a testing fee then refund the balance. i'd put a few quid on the op not getting a refund for at least the full 5 working days if that's the route he goes down.
the problem is that everyone is expecting to be treated extra special at the moment when companies will be massively down on staff and indeed probably even down on revenue which makes it doubly difficult for them to go the extra mile. of course that's not the ops problem but i think we all have to be a bit more forgiving at present. OcUK haven't told the op to sod off, they haven't refused to help him. they've offered to have the card picked up - that's pretty much all they can do. they've one tech on site, they can't treat every request that comes in as urgent - well they can but they none will be urgent anyway as the tech will be snowed under with all the urgent orders.
without a doubt it's a crap situation for the op to be in without even considering his personal circumstances but i think in this instance he should also be cutting them a bit of slack. i note the op saying he thinks they should go all out to help people. OcUK are a company selling non life essential big boy toys - for want of a better term - they aren't going to be able to go all out to help everyone - they be in the crapper a ***** sight quicker than they might well end up anyway given the current situation if they went 'all out' on everyone throwing them a sob story. i'd understand the 'they must go all out' attitude if they were selling essential goods such as medical supplies etc but it's a graphics card and he might have to be without it for a few days while it's rma'd. there isn't gonna be any company in the current climate going 'all out'
p.s. i'm not being dismissive of the op's condition by using the term 'sob story' but the reality is companies like oc will probably be getting stories like that on a daily basis from chancers, in the hope it pushes their own return further along the queue.
i hope the op gets sorted out in some way as quick as is possible but sadly we are in a situation where we all just have to try and be a bit more patient with all that is going on.
i know they can't stop a refund for an order under 14 days if the buyer simply changes their mind but in this instance the buyer has already notified them that it has a problem. so that point is irrelevant - testing needs to be done now to verify the fault. unfortunately the op does want special treatment becuase he's asking for something that is outside of their normal returns procedure so by definition it is special treatment - i know that sounds arsey but it's not meant to be it's just the truth, crappy as it may seem. and i'll guarantee you that card you had swapped out on monday was tested long before you'd wandered back out of the shop - or else you struck it super lucky they also probably had plenty of staff on monday. this virus and it's knock-n repercussions is accelerating, i know one office in our company that was on full staff quota middle of last week, following day, 80% off (various reasons but mainly staff self isolating by choice or having to tend to kids that had been sent home). that's impossible to plan for and makes accomodating a customers special treatment near on impossible.They can't stop a refund under the 14 day law for returns which ocuk advertises that's not the issue mate the op could return the card under dsr law for a refund even if the card wasn't faulty just a change of mind that he doesn't want it anymore so I can't see why they just can't send another card to him the they keep the sale as that's all the op wants is a card that works no special treatment at all when I took my card back on Monday I was offered a straight swap like for like with out testing the card I bought back or refund my card was a gigabyte aorus 5700xt i swapped card for a nvidIa 2070s so had to have refund then buy the 2070s but all the op wants is a straight swap and my refund was done straight away
As for ocuk I can only praise the staff for the way they dealt with my situation I've always found them to be excellent when things go wrong
5.
Basically it's that... Terrible!
What's worse is the cards have now gone up to over £400!
@GIGA-Man might be able to lend a hand >?
Space invader RTX is hardware repairable it seems.
Got my 2070 back today, invoice stated repaired, serial no. matches up but a DP cover has been melted onto the DP port, its on rock solid, the DP port on the bottom has no signal either.
Shoddy shoddy work, but don't know if it was GB that repaired it or a third party.
I bought a HIS 7950 that had that exact rattle and I could not be bothered sending it back so I sprayed the teeniest wee smidgen of lithium grease straight into the fan and it was gone.
If you mean did giga-man contact me?
No, nothing, still waiting a reply, zero contact from him in regards to my problem, at that point I was scunnered that it broke in the first place, ****** that GB wanted two way return postage for their product that broke within their warranty period considering the place I bought it from collected and returned the card at zero cost to myself in the second year of warranty(Ocuk has never collected anything faulty in the past-I had to pay to return it) ****** that I was without it for ~3 weeks and I was sent my (repaired by GB) gpu with a melted on DP cover!
Yes, you will need to take the plastic shroud off it might just unclip from the heatsink if you are lucky.As in the fan bearing?
Any and everything I've bought that's be damaged or broke when brand new I've had to return/RMA out of my own costs from taking a car back to a shop via broken parking sensor, kids toys missing parts or a paint tin that had the wrong colour in side..
Ideal Vs reality is never going to happen . Though if a company can deliver then it's great, perfect even .
Even when your sponsored Parts for flagship builds you've got to pay delivery for your own RMA
[email protected]
Not sure if Rep passed on email, normally do on here .
Pass on link again to them. Specially with way things are going .
Hi looks like giga man has got this sorted for you mateAs in the fan bearing?
Hello all,
It's a tough situation, sometimes there are issues with products and I'm very sorry you have had a problem with the fan noise. There is very little stock and things are only going to get worse in the coming weeks. Best thing I can do is check if we have any RMA buffer stock, I can collect your card and as soon as it arrives test and send you the new one. Let me know if this is something you would like us to arrange. It's not perfect but it's the best I can offer, this is also subject to couriers and our RMA staff still being active in the near future.
I'm working from home and looking after family members so replies from me will be limited currently.
Hope you get it sorted quickly mateUPDATE :
OCUK is picking it up on Monday, testing and hopeful to be replaced and returned on Friday!
I'll be with my family most of the week anyway looking after my mum