Had my Asus Rog Strix 5700XT for just over a month and today i noticed a coil whine when under load, when i come out of a game it disappears. Is this a basis for a return? Thought i would ask here first so i dont sound stupid on the phone to customer support.
Surprised it took you so long to notice - or are you claiming it's only just started doing it? Did you test the card when you first got it?
What does "under load" mean? All cards whine to some extent if the framerate is very high - even my very quiet MSI Twin Frozer card. Which games have you tested with, and what were the framerates? Again, using stress-test software - i.e. Heaven, etc. - is likely to produce some whine on all cards to a certain degree. I'm only mentioning all this as it will be those criteria a retailer assesses the card against - not "has it got zero coil whine under all circumstances"
Maybe you could post more detail, including a video to show just what it's actually doing. Impossible for people to judge otherwise (see my comment below about a card I returned.)
Unlikely. You can return it for any reason within 14 days, and I have returned cards for coil whine in the past during that window, but you're pretty much boned after that unless you bought from somewhere with a stated longer no-reason returns policy. Most retailers aren't going to take back anything they're not legally required to and coil whine isn't a "fault" as such.
This^
I have returned a card in the past for coil whine, but within 14 days. I found it whined in all games, quite noticeably, even when limiting the framerate (I was also using a high wattage quality PSU.) The retailer - not OCUK - claimed the card tested just fine; they still processed my refund however, although I was charged return postage.
Depends where you bought it from really. If Amazon Yes you can return it anywhere else due to the time you’ve had it unlikely unless it’s unbearable.
This^
I've had so many issues with graphics cards - and especially monitors - I will buy them from nowhere else except the Rain Forest. That's the only way to guarantee a hassle-free return process and peace-of-mind.