Elderly Parents and subscription services

[Hagar]

That seems very expensive..

It does and will be rectified at this renewal. We had just moved into this house and needed something setup quick. Normally I play much more hardball staying on the phone for hours. There were no offers on the Web at the time to leverage.

 

[robj20]

Sorry to hear that. Hang in there.

POA is not likely to happen I am one of 4 as well and the others dont seem to care too much, but do when inheritance is mentioned. It would cause my dad too much stress, and as he has cancer and struggling with that at the moment, he doesnt want the extra pressure.

I am trying to get his account details so I can be an account manager, but my older brother wont speak to me (Who will have the second account), and my dad doesnt know the username/password or the email address details.

POA shouldn't cause any issues, but it would allow you to deal with everything you need to.

 

[wozzizname]

Took my 89yr old Mother to the building society (Kent Reliance) the other day to ask about an over 65's account she's had for umpteen years. After initially saying that they don't offer such an account they realised that it was scrapped years ago and her money has been transferred into some kind of online only account - not much use when she doesn't have a computer or mobile phone. They then insisted they couldn't deal with it in branch and she'd have to ring the call centre, despite the fact she's hard of hearing and struggles with strong accents.
I'm going to have to ring up with her but I know it'll be a painful experience - organisations these days seem to take no account of elderly customers with physical and mental difficulties.

 

[Hagar]

Took my 89yr old Mother to the building society (Kent Reliance) the other day to ask about an over 65's account she's had for umpteen years. After initially saying that they don't offer such an account they realised that it was scrapped years ago and her money has been transferred into some kind of online only account - not much use when she doesn't have a computer or mobile phone. They then insisted they couldn't deal with it in branch and she'd have to ring the call centre, despite the fact she's hard of hearing and struggles with strong accents.
I'm going to have to ring up with her but I know it'll be a painful experience - organisations these days seem to take no account of elderly customers with physical and mental difficulties.

Withdraw all her money (with her permission) and transfer to a passbook account with the Yorkshire or Skipton or other helpful reputable organisation. All of our savings and ISA accounts are on passbooks amounting to six figure sums.

 

[booyaka]

Shift them all to your own name where you can.

Organize a joint account with the agreement of siblings and use that to control everything.

Do not leave it late, it becomes impossible to change anything if they have an official diagnosis.

Terrible idea - way more hassle than it's worth.

You are then liable for the bills, setting up bank accounts is just far too much hassle and time.

Get POA's done now. It's the best / easiest and simplest way to assist/help your parents or others with their day to day lives.

Also make sure that any/all banks / ultimlies providers / broadband providers etc are spoken to with regards vulnerabilities of the older person. It's one of the "hottest topics" in all industries....

 

[booyaka]

Took my 89yr old Mother to the building society (Kent Reliance) the other day to ask about an over 65's account she's had for umpteen years. After initially saying that they don't offer such an account they realised that it was scrapped years ago and her money has been transferred into some kind of online only account - not much use when she doesn't have a computer or mobile phone. They then insisted they couldn't deal with it in branch and she'd have to ring the call centre, despite the fact she's hard of hearing and struggles with strong accents.
I'm going to have to ring up with her but I know it'll be a painful experience - organisations these days seem to take no account of elderly customers with physical and mental difficulties.

Any and all banks should take EXTRA step to assist/help

Supporting customers in vulnerable situations

Do you handle complaints for a financial business? Find out how we approach complaints that involve customers in vulnerable situations.

www.financial-ombudsman.org.uk

All of them will have assistance and help as noted above by the regulator.

Make sure you have it noted on her accounts etc.

Also try and get a POA done immediately in order to help you and your mum deal with situations like this.

 

[Blackjack Davy]

Took my 89yr old Mother to the building society (Kent Reliance) the other day to ask about an over 65's account she's had for umpteen years. After initially saying that they don't offer such an account they realised that it was scrapped years ago and her money has been transferred into some kind of online only account - not much use when she doesn't have a computer or mobile phone. They then insisted they couldn't deal with it in branch and she'd have to ring the call centre, despite the fact she's hard of hearing and struggles with strong accents.
I'm going to have to ring up with her but I know it'll be a painful experience - organisations these days seem to take no account of elderly customers with physical and mental difficulties.

She'll have to phone and then say she's transferring control of the call to <designated person> unfortunately you'll have to do it from her phone or whatever the account is registered with. Then you take it from there.