Search results

No need to be alarmed - we had a factory shutdown (2 weeks) and recommenced work yesterday afternoon. CES will keep us silent for another week but we are here. Just to add, we have 3 shutdowns annually so around Easter, we'll go quiet again. New launches include 29" Panoramic (2560x1080), new...

We've liaised with OCUK on this and found to date, only 1 RMA. Whilst there may be a perfectly good explanation for suggesting 3 were DOA, we have to remain cynical and can't rule out forum infiltration by rival OEMs who have imported grievances/disagreements we've had in the Far East. Its...

This hasn't happened before but I think I know what 'may' have happened. If a 30" was exchanged for a new unit, there is no way the PSU could not have been included unless stores physically opened a new carton (a hassle and something they prefer not doing). However, this has to be done in cases...

This is not the place to be discussing RMAs. We use outsourced warranty providers for receiving stock - depends on the model really.

Not when you have a 15kg HZ30Wi or a 10.1kg HZ27WC

Down to £59.99 - see this

These are actually acceptable levels of non-uniformity for this panel and LG wouldn't RMA it for Dell or any other OEM as its considered a 'characteristic' of the panel. However, its far cheaper for Flextronics/Sanmina (AKA Dell) to simply swap out than to 'communicate' with customers on what...

Another USP is, and again a feature requested by many, is the elevation range: we don't know of any commercially available stand that offers as much height adjustment.

It is approx 380mm

We cant control the OCUKs selling price and no: we're not testing waters as suggested. Its aluminium throughout and machined AL costs. Also, it probably doesn't matter to most but stability at 15kg is a major selling point for many of our business customers.

Stock has been delivered so should go live this afternoon

the one unit we've had back from OCUK did indeed have a fault with something clearly loose and rattling inside the case. We assume it's taken a knock. Having spoken to OCUK, they say no more faults have been reported (however, the nature of forums is such that we'll never hear about the good units).

We're launching a 24.1" LED IPS (16:10) with Displayport only and 4x USB3.0 ports next month. Coming Soon in very small quantities to OCUK. Price = very cheap as it will have no OSD and just backlight up/down controls. It will be a no frills unit and budget allowing, we're looking to include an...

Based on that Serial Number, a reply was sent earlier today along with the following: Our records show we sent 2 emails in reply to your original message: AUG 29TH, 2012 AT 9:11PM AUG 20TH, 2012 AT 8:55PM Both emails provided instructions on where/how to return units along with the...

We've seen your posts across various threads despite our weekend requests being up to date. We don't normally offer service via forums but if you can give me your monitor serial number, I'll have it looked into again.

Absolutely - no problems whatsoever. And it will hold it a lot better than the original supplied

Stands will be delivered tomorrow to OCUK

We're in contact with OCUK now to see what the issue is. In the meantime, brief system specs and descriptions of faults will be appreciated.

Yes - but the WU5 'true' 10bit panel flopped costing +£800 so all 10bit panels are now the same in 24", 27" and 30".

The enclosure is very similar to the HZ27WC - its slightly thicker as the CCFL panel is always going to be thicker than the LED The stand is the same as the HZ27WC i.e. a fixed tilt only stand The panel is matte There is no glass front The previous HZ27WB in an all metal casing was mainly a...