I don't understand why are you going through HTC?
OCUK should NOT be telling you "you're best off contacting HTC"...your contract is with OCUK. Get them to deal with it (which they will if you ask).
Well after buying 2 second hand 980Ti's and experiencing coil whine with both, I've sent them back and cut my losses...and I've ordered an MSI GTX 1070 Gaming X - should arrive in the next 2 days! (not from ocuk sadly, their gouging stretches loyalty beyond breaking point).
Upgrading from SLI...
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