FAQ
Q. So, what's new on the iPhone 3G S, compared to the iPhone 3G?
A.
Q. Where can I buy an iPhone?
A. You can buy an iPhone from either,
Apple,
o2 or
The Carphone Warehouse.
Q. What are the available tariffs, how much does the phone cost and how long is the contract for?
A. The contract is for 18 or 24 months pay monthly. The tariffs are as follows:
Q. Is the iPhone 3G S available on PAYG?
A. Yes, the prices are as follows:
Q. How old do I have to be to own an iPhone?
A. You must be 18 or over to buy the iPhone on contract, or 16 or over on PAYG.
Q. I have an iPhone V1, can I upgrade to the iPhone 3G S
A. Yes, you can. You will need to pay the full price and start a new contract though.
Q. I have an iPhone 3G, can I upgrade to the iPhone 3G S
A. Yes, you can, although you will have to pay to end your contract early (pay the rest of the months left) and buy the phone. There is currently no option to upgrade for free like last year.
Q. What happens to my old iPhone if I buy the iPhone 3G S?
A. You keep it. You can either give it to someone, or sell it.
When you give it to someone, they can start up their own contract on it, or use an existing contract.
Q. I am already with o2, can I upgrade my contract to the iPhone one?
Yes, but again you will need to start a new contract or be at the end of your current contract to upgrade.
When you do this, you just insert your old SIM into the iPhone. Make sure your SIM is 3G enabled though.
Q. I am with a different mobile network, can I move to o2 and keep my number?
A. Yes. You will need to ring up your service provider and get your PAC number.
Please note, PAC codes are only active for 30 days.
Q. What's is a credit check?
A. A credit check simply is a check on your credit history. Providing your credit history is good, you will be able to take out a contract. If you have a bad credit history, and therefore fail the credit check, you will be unable to take out a contract.
Q. I've got my iPhone 3G S, how do I activate it?
A. Please see
here.
Q. My iPhone says 'No Service' at the top right, why is this?
A. The 'No Service' message is the message you get while your new SIM is being activated through O2's Gateway. This can take up to 72 hours for the SIM to be active.
Whilst you are waiting for the SIM to be active, you can use any O2 SIM card in the iPhone to make/receive calls.
Q. Can I get 3G in my area?
A. See
here, and type in your postcode/telephone number to find out if you can get 3G in your area.
Q. What is the standard warranty on the iPhone 3G S?
A. All iPhones come with a 1 year limited Manufacturers warranty. If your iPhone experiences technical issues within a year of purchase, then the product must be returned to the point of purchase with a valid till receipt or other proof or purchase to enable repair, replacement or refund as appropriate.
Q. My iPhone is broken, how do I get it repaired?
A. You can take it to an Apple Store, o2 store or Carphone Warehouse store. Your best option is to take it to the Apple Store, they offer the best service and it doesn't matter where you bought it from either. They wont need proof or purchase for a replacement. Simply book an appointment with a 'genius', take your iPhone in and in most cases it will be swapped on the spot for you.
Q. Where can I find additional information about the iPhone?
A.
Here