Focus ST broken turbo :(

matt100 · 28 Apr 2009 at 15:15

anticonscience said:
Thought about contacting watchdog?

I might and I will certainly threaten it, just looked at my petrol receipts as I have to keep them and I crossed 60k on the 13/3, it went in for its service on the 8/4 with me reporting the noise.

So basically they're saying if the fault was detected 26 days earlier they would be paying it all, now they're paying nothing.

It beggars belief if you ask me and i honestly can't believe if this did go to small claims that i wouldn't win outright.. especially considering it was the noise that prompted me to get the service done so it had started at some point in that 26 days.

Its madness! argh!

excaliborg · 28 Apr 2009 at 15:25

matt100 said:
plan C!

bangernomics whilst I indulge myself in taking ford to the small claims court...

Anyone suggest something for about £1-2k that I can be assured I'd get my money back on after a quick sale?

Good luck with the small claims court.

As for a cheap car that's easy to sell and should retain it's value: Mk1 MX5?

Jonnycoupe · 28 Apr 2009 at 15:37

Alibaba99 said:
You could be generating quite a bit of boost doing that, but a boost gauge registering manifold pressure would show a depression due to the losses across the partially closed throttle.

Boost is manifold pressure above ambient. That is all it is.

matt100 · 28 Apr 2009 at 20:02

OMG.. its surprising how rude someone in customer services can be...

I'm actually shocked at Fords "service" levels. Being told "you can write in but it'll come to me and I'll just ignore it" is a new depth i've not explored in customer relations.

Janesy B · 28 Apr 2009 at 20:05

It's allright, they've just given you more ammunition for when you take them to court/

Matt82 · 28 Apr 2009 at 20:05

did you get names etc? thats incredible. i bet ford or the owners of the franchise would love to hear about that

ste_bla · 28 Apr 2009 at 20:15

Random question..

I've wondered when turbos go can/do/will they take out the cat?

I ask as while back works van was wining (sounded like a police car when revving!) and by time got to garage it was making very bad noises!! Anyway it took out the car apparently but how?h

matt100 · 28 Apr 2009 at 20:29

Matt82 said:
did you get names etc? thats incredible. i bet ford or the owners of the franchise would love to hear about that

yep, philip clark.

Basically rang me to explain in pretty forceful terms that their offer was generous, the fact its a volvo engine with 18k intervals is irrelevant and the dealership shouldn't have told me the 30% was their offer (apparently they have a discretionary 30%) because they're all the same company so ford uk was making me the offer etc.

Its really knocked the stuffing out of me if I'm honest.

TaKeN · 28 Apr 2009 at 20:46

ste_bla said:
Random question..

I've wondered when turbos go can/do/will they take out the cat?

I ask as while back works van was wining (sounded like a police car when revving!) and by time got to garage it was making very bad noises!! Anyway it took out the car apparently but how?h

Probably blocked it up at a guess.

OP, that is a shocking thing for a 'Philip Clark' to say, definately not the way to be treating a customer :mad:

Ste · 28 Apr 2009 at 22:26

Are you in the owners club? There are some seriously knowledgable guys in there, and some main dealers that are always happy to help...

Scania · 29 Apr 2009 at 02:46

matt100 said:
yep, philip clark.

Basically rang me to explain in pretty forceful terms that their offer was generous

Tbh I think their offer is very generous.

You have exceeded service interval (s) and suffered a failure, something Ford could easily use as reason not to contribute a bean.

Good luck.

Unlight · 23 May 2009 at 17:17

Any update re this?

matt100 · 23 May 2009 at 17:22

yeah I bought a 2nd hand turbo, ford fitted it and gave me a 30% discount off the fitting.

Then they forgot they offered that, tried to charge me for a bolt they broke resulting in half an hours extra labour, gaskets they didn't quote me for and £5 worth of antifreeze.

Pathetic service and the way the guy acted when I collected the car and had to argue him down from £390 labour to the £220 they'd already quoted me was like I'd turned up to tell him his wife was a hooker.

Still planning on the letter to ford but you know, busy busy and anger fades away... So its back, cost me just short of £450 all in so it could have been a lot worse.

Now warming up and cooling down religiously lol

Realised I dislike ford, not the car so I'm happy to keep it.. feels better than ever tbh.

Unlight · 23 May 2009 at 17:28

£450 is very good in reality

Hope this one lasts for you!

thepharcyde · 23 May 2009 at 18:05

Cool not too bad in the end. How many miles has the new blower done?

matt100 · 23 May 2009 at 18:43

allegedly 4000 on an 07, seller has very good feedback so no reason to assume its a lie.

MarkDavis · 23 May 2009 at 19:16

MOOGLEYS said:
Might be worth speaking to a solicitor. it only cost me £85 for the letter to be written.

You've made a good point.

If car is less than 3 years old / only done just over 60k, and the turbo goes, taking half the engine with it, I think you'd have a pretty argument to say that the car isn't 'satisfactory quality' under the Sale of Goods Act even if it outside the contractual warranty period. Even better argument if you have a FFSH, and better still if you've owned it from new. It's the same argument as if you had bought a TV with a 12 months guarantee and its packs up after 13 months. You simply don't expect a TV to fail within than (short) period of time and neither would you expect a car to have a catastrophic failure at 60k.

I can tell you for a fact that Ford won't want the bad PR from the suggestion that their flagship models blow up at 60k.

Mariusz · 23 May 2009 at 20:28

Glad to hear you got your car sorted & that you still love your car, shame ford tried to try it in with the labour though.

Fuzz · 23 May 2009 at 21:03

Ignore... missed a few pages and post irrelevant

Fuzz · 23 May 2009 at 21:16

[TW]Fox;13949409 said:
FWIW I got a 100% contribution towards a replacement propshaft when my car was 3 months out of warranty. I suspect you'll be fine.

But that's BMW...

This is ford...