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Anyone used, ZOTAC's RMA?

moogle said:
LOL, Hong Kong? That's Zotac off my list of purchases.
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Same here, It's also something worth mentioning when recommending them on the forum now I know. Seems that it's now down to choosing between EVGA and err EVGA :)

AthlonXP1800 said:
Zotac asked you to sent card to Hong Kong? Something not right!

I did a bit of research found that Zotac do have UK RMA base in Reading, so did you told Zotac where you are from? Then they would direct it to Zotac UK RMA base, not Hong Kong RMA base.

http://www.hotukdeals.com/ask/anyone-rmaed-a-faulty-graphics-card-zotac-2238942



I would suggest you to sent Zotac another email ask them to change RMA address from Hong Kong to UK.
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Ahh my old neck of the woods too, Woodley stinks like a sewer thanks to the plant there, Just thought I'd mention that :D
 
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Cleeecooo said:
I believe Gigabyte and KFA2 are the only ones with UK RMA.

EVGA has Germany RMA, MSI is Netherlands so they're not a lot more expensive than UK.
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It seemed to me that all AIBs now have UK RMA bases.

EVGA has UK RMA base in Bolton.

MSI has UK RMA base in Coventry:

United Kingdom
Service Center
D & J Henry Ltd.
Address:*Unit 3B Quinn Close Seven Stars Industrial Estate CV3 4LH Coventry UNITED KINDOM

Call Center
TEL: 44 203 608 5252 - ext. 1
E-mail: [email protected]

Gigabyte has UK RMA base in Milton Keynes:

GBT Tech Ltd
Unit 13 Warren Yard
Warren Farm Office Village
Wolverton Mill
Milton Keynes
MK12 5NW

Zotac had old UK RMA base in Reading:

RMA Administration Team
Zotac Euro Service and Support
Unit 12, Headley Park 10
Headley Road East
Woodley, Reading
RG5 4SW
United Kingdom
Tel: +44-(0)1189 272233
Fax: +44-(0)1189 272299

Zotac has new and current UK RMA base in Berkshire:

ZOTAC RMA Centre
Unit 22 Bilton Industrial Estate
Lovelace Road, Bracknell
Berkshire RG12 8YT
United Kingdom
Tel : +44 (0) 1344 868688
Email : [email protected]

KFA2 has UK RMA base in Ystrad Mynach, Wales:

Partners IT LTD
Withey Dyffryn Court
Dyffryn Business Park
Ystrad Mynach
CF82 7TT
0845 644 6644

Only found UK phone number for KFA2 and traced it way back to Partners IT, I was surprised didn't know that BFG Tech used the same UK repair company Partners IT back in 2010.
 
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^^^^ When I was considering a Zotac Extreme 1070 I rang the UK based call centre and they told me that they no longer accept any RMA's. All customers now have to send their cards direct to Hong Kong.

That and the size and weight of the Zotac, coupled with the excellent customer service of the UK based Gigabyte influenced me to buy their Gaming 1070 card.
 
Vimes said:
^^^^ When I was considering a Zotac Extreme 1070 I rang the UK based call centre and they told me that they no longer accept any RMA's. All customers now have to send their cards direct to Hong Kong.

That and the size and weight of the Zotac, coupled with the excellent customer service of the UK based Gigabyte influenced me to buy their Gaming 1070 card.
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Have heard that they can have coil whine, and that the cooling fins at the edges often come bent. Did that happen to you?
 
southernorth said:
Have heard that they can have coil whine, and that the cooling fins at the edges often come bent. Did that happen to you?
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Nope the card is perfect (Gigabyte Gaming 1070) and runs as quiet as I would expect. Clocks a the typical Pascal clocks as well - although that is more of a lottery.

For me the UK based RMA and great service that Gigabyte offer was important.
 
Vimes said:
Nope the card is perfect (Gigabyte Gaming 1070) and runs as quiet as I would expect. Clocks a the typical Pascal clocks as well - although that is more of a lottery.

For me the UK based RMA and great service that Gigabyte offer was important.
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Yeah definitely. Don't think I'll ever stray from UK RMA. Almost went Palit, but a potential 4 week delay really put me off.
 
I actually ordered a Palit, after deciding against the Zotac, but changed that order and paid the extra for the Gigabyte.

AFAIK MSI returns are to the Netherlands, regardless of where their call centre is based in the UK.
 
Smrtka said:
what about Inno3D and Palit what kind of warranty they have ?
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They offer 3 & 2 year warranties, but their RMA centres are in Southern Asia. Also, I don't think they let you reapply thermal paste/install a water cooling block without voiding the warranty (even though that isn't legal under the law).
 
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southernorth said:
They both have 2 year warranties, but their RMA centres are in Southern Asia. Also, I don't think they let you reapply thermal paste/install a water cooling block without voiding the warranty (even though that isn't legal under the law).
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Inno3d is 3 years and I seem to remember that it has to be sent off to Hong Kong
 
I registered my Zotac 1070 and received an email confirming receipt of submission for the extended warranty. Did anyone get an email after the initial automated email?
 
dunno said:
I registered my Zotac 1070 and received an email confirming receipt of submission for the extended warranty. Did anyone get an email after the initial automated email?
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Yep, after I registered it I received an email with all the details I entered including the S/N

Out of interest, Who would not register their product as soon as it is up and running?

First thing I do after I have anything up and running with a warranty is register it...
 
Strudders said:
Yep, after I registered it I received an email with all the details I entered including the S/N

Out of interest, Who would not register their product as soon as it is up and running?

First thing I do after I have anything up and running with a warranty is register it...
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Did you get an email after the initial one though?
 
For those asking I chose not to send my 780 off for RMA to ZOTAC.

My hard crash problems went away for 2 months which is annoying because it seems they are back and I never found out what the cause is.
 
esoteric said:
For those asking I chose not to send my 780 off for RMA to ZOTAC.

My hard crash problems went away for 2 months which is annoying because it seems they are back and I never found out what the cause is.
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So do it now. The whole point of a warranty is having the support available so use it while you can, make sure to document the problem in case they have problems duplicating it.
 
they are brilliant. Had to rma a 780 ti after 4 years use. Dispatched it as instructed UK based for testing. Took just 2 days to reciece it text it and confirm i was entitled to a replacement. they offered me a 980 i was a little disappointed as were now on the 10 series cards. i cheekily asked for a part exchange or the ti version of the 980. they did some digging round and got me the 980 ti amp. I'm chuffed as although not a 1070 its pretty damn close and gives me a 50% performance increase. Customer service was excellent, quick to email me back, kept me upto date and delivered within 12 hours !! Excellent
 
Jimdelta82 said:
they are brilliant. Had to rma a 780 ti after 4 years use. Dispatched it as instructed UK based for testing. Took just 2 days to reciece it text it and confirm i was entitled to a replacement. they offered me a 980 i was a little disappointed as were now on the 10 series cards. i cheekily asked for a part exchange or the ti version of the 980. they did some digging round and got me the 980 ti amp. I'm chuffed as although not a 1070 its pretty damn close and gives me a 50% performance increase. Customer service was excellent, quick to email me back, kept me upto date and delivered within 12 hours !! Excellent
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Nice.

Are Zotac UK RMA base still in Woodley, Reading?
 
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