Hyundai Warranty issues - any advice? What are my rights?

Hey,

Hoping someone on here might be able to give me an idea as to what I should do next... this is getting ridiculous!

Basically - I have/had a Hyundai W240D since November 2007, so it's still well within their 3 year warranty.

Beginning of this year it started to develop a power issue - the button on the front stopped responding properly and after a little while it became impossible to turn the monitor on anymore.

So... Feb 10th I contact repairtech (the company hyundai contract their warranty repairs out to in the UK)... they get collection arranged for the next day - great!

They contact me March 2nd stating it has been repaired and it's ready to be returned to me. I get back to them and it's with me Thursday 4th.

But... it's still got the exact same problem - they haven't done a thing to fix it... but they cleaned the dust and finger prints off it? lol...

Try calling them back again - but the phone number's been disconnected - wtf!?

A few weeks of chasing other hyundai head offices etc, I finally get someone who says they'll sort it... another week and I get a phone call from someone at repairtech... "sorry for the delay in getting back to you - we've had problems with our phone lines"... this has been nearly a month now without being able to contact them and they haven't been replying to emails either. I decide not to start an argument by asking why i could easily get through to another department of repairtech but not them (other department just kept saying 'contact hyundai' and hanging up... guessing there's some form of problem between the two companies - I wonder why! - haha)... why they couldn't use a mobile and why they weren't responding to emails... and graciously accept their offer to come and collect the monitor again.

It's collected on friday 26th March.

Leave it with them for a month and start chasing... "we're waiting on a part, no idea when we'll have it"

Another week... same response... this keeps going on til last thursday morning (20th May)... get the same thing, but this time the guy says that seeing as they've been keeping me waiting so long... they have a spare for occasions such as this & he'll get that sent out straight away.

Great! Arrived today... unboxed it... happens to be a PVA model... nice, i thought, as I had the TN before.

Works perfectly fine for about 15 minutes... then lines start to appear on the screen (just pop on, all over the screen)... if I unplug the power and plug it back in they go away for a few minutes again, but come right back.

It's some weird displacement thing - I'm typing in this window and when it goes to a new line - some of the multicoloured lines on the other side of the screen move - lol!

Now... I have an alternate monitor... so I know the DVI and power cables are fine... as is my graphics card... it's definitely the monitor - again!

I haven't contacted them again yet because it arrived at 5-30pm, after they'd closed.

Where do I stand with this?

When this went away for repair - I had to buy a new monitor in order to continue using my computer (no computer = no work!)... with all this damn hassle, I just want them to take it back and give me a partial refund... but I'm guessing I can't expect something like that - even when they have a crazy *m*uck-up like this.

If they can't back-up their warranty, they shouldn't offer it in the first place!

Ive had similar problems with repairtech and would never buy another Hyundai monitor again.

Luckily i managed to get the retailer to swap out my monitor after months of lies by repairtech

Good luck with it, you will need it my friend

Darn.... tried contacting the retailer about this when I was having problems contacting repairtech when their phone lines were "down"... got a bland practically automated response telling me to contact the manufacturer.

Makes me wonder though... resellers are always responsible for the first 12 months of a warranty... however if they sell an item with a 3 year warranty and the manufacturer fails to honour that warranty... where does the puck lie... with the manufacturer or the retailer?

Frustrating today as I was working too much so didn't have chance to call them to have a whinge... should be free tomorrow though

Also think my warranty should be extended... 10% and growing of the warranty period stolen by faulty hardware and bull**** repair companies... should be added on heh

I'd write down all the details possible then contact trading standards and ask them for their advice.

Same lot as Digimate, sent a monitor back to them five times before they fixed the issues.
Not too helpful I know, but keep sending it back and eventually they'll fix it.

-Leezer-

ive had a similar issue with Acer repair with my Acer G24

Monitor was sent back but Acer refuse to admit that the monitor has any faults

The faults include,a loud buzzing cracking nosie at back of screen very annoying.

The ACM contrast function turns off randomly

I will never buy a Acer Monitor ever again there support is a joke

I feel your pain OP and it sounds like you done everything you can your end.

I would definitely contact trading standards.

Alrighty - cheers guys... just about to call the bstrds up again... see what they have to say.

Makes me miss my old viewsonic... sure I went through them like hot-cakes... but their warranty replacement service was exceptional... they would have a fully working swap-out with my the following working day without exception & were always very friendly/helpful on the phone.

They're going to swap it out for a new monitor

Crinkleshoes i had the same monitor m8 except mine was the PVA panel,went **** up 4 weeks ago and basically im getting no joy from the repair guys either"waiting for part/not sure when its due" (it must be an auto repsonse mechanism they have ).

On the other subject of the random lines that appear it sounds the same as a problem i had with it about 6 months after buying it.Depending on the background vertical green lines would be visable....it was like the effect of the holdeck in star trek the next gen when it begins to fail ,thats the best way i can describe it.Makes me wonder if the "pva" versions of that monitor are a bit iffy.

Anywho,i suspected graphics card at first,but when i took a screen shot and sent it to my m8 who swore blind he couldnt see what the hell i was on about,yet when i was looking at the same pic on my screen the lines were perfectly visable, i concluded it was the monitor.To cut a long story short (TOO LAAATE!!! i hear you cry..) it was a faulty DVI port on the monitor,so i used a hdmi connection and it was perfect...well for around another 8 months or so till it went "dark" on me .

Yours

Dash

Very interesting, my PVA panelled W240D (also November 2007 manufacture date, bought in December 2007) gave up the ghost today.

It turns on, the back-light flickers on and then it goes out again, there has been a slight flicker to the back-light over the past few weeks.

I phoned repairtech this morning and then spent 2 hours finding my original receipt, eventually found who I bought it from and they sent me a copy of the invoice, so I forwarded it all on this afternoon at 3, not heard anything back today so hopefully tomorrow.

I will try and remember to keep this thread posted with my experience, always good to hear more than one story on a companies service.

Fingers crossed...

Should just say in case it is of any help to anybody else who has seen image corruption on this monitor, I have had a problem with this monitor since I bought my new HDCP compatible GTX 260 about a year ago.

When hooked up via DVI or HDMI, if the monitor is turned on (in standby) BEFORE I turn the pc on and the card has initialised (fan spun down on the card) then I would get all sorts of corruption on the screen, green flashing vertical lines, blue horizontal lines, the whole display flickering in and out. I actually sent back two GTX 260s trying to diagnose the fault (sorry to those retailers if they are reading!!!) Eventually I figured out that as long as the monitor was only turned on AFTER the card was initialised and the fan spun down, I got no problems. From my research it seems mostly likely it is due to a slight HDCP mis-communication, which would also back up the fact that I never had any problems while using my non HDCP compatible 8800GT I had before the GTX 260.

That sounds like part of the same problem I was having - albeit after a lot of persistence... it did eventually turn on properly.

crinkleshoes said:

That sounds like part of the same problem I was having - albeit after a lot of persistence... it did eventually turn on properly.

Click to expand...

I have also recently had a few issues with it not turning on, pressing the button would make it beep, but the little red LED wouldn't come on let alone turn blue. After a few jabs. it would spring into life.

I find it very interesting that all of these monitors are around the same age and appear to be dying at the same time, though the actual symptoms do all seem to vary slightly.

I really hope I don't have the problems you guys have had with repairtech, I can live without access to my PC for a little while as luckily I have access to a decent laptop through my University, but there are files on there I will eventually need access to, I didn't have remote desktop setup and I don't have access to a different monitor easily...

Here's hoping!

manic_man said:

Very interesting, my PVA panelled W240D (also November 2007 manufacture date, bought in December 2007) gave up the ghost today.

It turns on, the back-light flickers on and then it goes out again, there has been a slight flicker to the back-light over the past few weeks.

I phoned repairtech this morning and then spent 2 hours finding my original receipt, eventually found who I bought it from and they sent me a copy of the invoice, so I forwarded it all on this afternoon at 3, not heard anything back today so hopefully tomorrow.

I will try and remember to keep this thread posted with my experience, always good to hear more than one story on a companies service.

Fingers crossed...

Should just say in case it is of any help to anybody else who has seen image corruption on this monitor, I have had a problem with this monitor since I bought my new HDCP compatible GTX 260 about a year ago.

When hooked up via DVI or HDMI, if the monitor is turned on (in standby) BEFORE I turn the pc on and the card has initialised (fan spun down on the card) then I would get all sorts of corruption on the screen, green flashing vertical lines, blue horizontal lines, the whole display flickering in and out. I actually sent back two GTX 260s trying to diagnose the fault (sorry to those retailers if they are reading!!!) Eventually I figured out that as long as the monitor was only turned on AFTER the card was initialised and the fan spun down, I got no problems. From my research it seems mostly likely it is due to a slight HDCP mis-communication, which would also back up the fact that I never had any problems while using my non HDCP compatible 8800GT I had before the GTX 260.

Click to expand...

my god manic man,your from manchester aswell ,did you get your monitor from micro direct by any chance? what you have described there about the flickering is exactly how mine started to go about 2 weeks before it finally went completely black.Also i noticed a slight cloudy pink discolouration on the right side of the screen about a week before the lamp went completely.Not mega noticeable but could be seen on light backgrounds.

Something tells me this isnt the most reliable monitor around ,its gonna be my backup one from now on cos theres no way i was waiting even 1 week(let alone the 4 weeks we are up to now )for it to comeback.I bought a 120hz acer instead,which has a strange problem of its own that i wont go into here .Theres another post about that elsewhere.Cant match the hyundai for colour reproduction but 100-120 hz is so damn smooth .

Ypurs
Dash


P.S..my god ive just read your next post about the dodgy on/off button...yes you guessed it,mine was getting a bit unresponsive a few weeks before the end....you sure you havent been using my monitor while ive not been looking??

Dash RipRock said:

my god manic man,your from manchester aswell...

Click to expand...

Indeed I am, no I bought it from the other Manchester retailer (there are only two of note when it comes to buying IT hardware).

Sadly I cannot afford to write off what was a £380 monitor less than 3 years after I bought it, I also can't afford to buy a new one, even if the BenQ on this website at £168 looks to be a VERY good VFM monitor, especially as TN-Film has really come on since I bought this one.

I am at the mercy of Hyundai's after support, so I am waiting with baited breath to see if I am about to start a long drawn out battle. I really really hope not, got enough stress in my life at the moment as it is...

Will let you all know.

ahhhh the one that begins with "A", i see .Sorry to put a downer on you man,but this friday will be 5 weeks for me .Hopefully the so called part they ordered for mine sounds like the same fault as yours and they may get a job lot in and repair yours and mine at the same time.

Then again i may be just saying that to make you feel better ...and youve actually got another at least 5 week wait like me

I got impatient and phoned them this morning.

It's being collected tomorrow for "repair", so I'm going to need to find a box to send it back in.. don't think I have the original...

So it begins I guess... Going to have to find myself a different monitor I think, sounds like i'm going to be without it for quite a while...

If Hyundai wants to be taken seriously they need to sort this process out, I have had NEC, Iiyama and Sony monitors in the past and all have operated on a swap out policy over the 3 years, unit repair leaving the customer without the product for upto 2 weeks (their words, personally I think it's going to be more), really isn't competitive.

Sorry to dig this up, but I said I would report back, so here it is:

The monitor was picked up on the 17th of June by DPD. I found the original box, so sent it back in that.

I then heard nothing from "Repairtech" for 2 weeks, I then got a bit impatient and phoned them to make sure they even had it.

The guy on the phone confirmed that they did and that they had ordered a new PVA panel from Hyundai, which they expected to take between 2 and 4 weeks to arrive(!) When they will fit it and phone me to arrange re-delivery.

So, come this Saturday my monitor will have been away for 4 weeks, with an expected further lead time of 2-3 weeks before it is back in my hands.

That is, quite frankly, terrible

Will report back again if and when it actually arrives.

crinkleshoes said:

Makes me miss my old viewsonic... sure I went through them like hot-cakes... but their warranty replacement service was exceptional... they would have a fully working swap-out with my the following working day without exception & were always very friendly/helpful on the phone.

Click to expand...

Viewsonic also use repairtech, I had a similar experience to the one you described in your OP. Being sent faulty monitors and being told to expect another delivered tomorrow, then the day after, then definitely tomorrow then hearing nothing.
Even had to wait for them to send one from Denmark because they didn't have any in the UK to give me.
Had really poor service from viewsonic.

There is always small claims court, under the sale of goods act it spins like its unfit for purpose, and a 380 pound monitor would reasonably last more than 3-4 years.

there's no way they could contest it, just a matter of if you have the time and patience, and if you can het replacement to see you through.

Well I just phoned them again, just to make sure the usual "Oh yeah that was repaired yesterday but we havent had chance to call you yet" trick wasn't being played.

As usual, I got through fairly easily and the operator was friendly enough, but they are still waiting on the new panel... It was ordered a little over 3 weeks ago, so in repairtechs defence, they have been fairly speedy in their part of the process.

Apparently Hyundai tell them that new parts should take 2 weeks, so he was a bit surprised this hadn't shown up after 3, but he claimed there was nothing he could do to speed up the process. Apparently they also get a dispatch note for the parts, so they effectively have an ETA, once they have the dispatch, it normally takes a week. SO assuming it gets dispatched next week by Hyundai, it will arrive at repairtech the week after and I imagine will be back with me either the week after that or the week after that.

So, best case scenario, is a turn around time of 2 months for a warranty repair.

I don't know who the weak link is in the system, whether its repairtech or Hyundai's suppliers.

What i do know is that their service simply is not good enough.

Apparently repairtech are also used by Iiyama.

I have too much going on in my life at the moment to chase it any other way, so i'm just going to have to wait. Luckily this old 20.1" Dell 2005FPW I "borrowed" from my office at University is seeing me through while I am writing up my thesis (the Hyundai died on me mid sentence...)

However I will think VERY carefully in the future about any monitor company that uses repairtech as their warranty repair service, and I will be specifically checking now that i know the number.