Corsair Dominator GT Elpida Hyper Announcement

Yellowbeard · 7 Jul 2009 at 22:04

We have seen a number of reports across various forums about failures of modules (from Corsair as well as from other memory manufacturers) built with Elpida “Hyper” RAMs. Through lab testing, we have now been able to reproduce similar failures. We are continuing to test to determine the cause of these failures. Note that although a relatively small percentage of “Hyper” ICs appear to be affected, the rate of failure is not acceptable to Corsair or to our customers.

Due to these failures, we will no longer sell Hyper-based modules until the issue can be resolved. We have also have asked our retailers to return any modules they currently have on their shelves. Products impacted include TW3X4G1600C6GTF, TR3X6G1866C7GTF, TR3X6G2000C8GTF, TR3X3G2000C7GTF, and TR3X6G2000C7GTF. We are working on enhancing our manufacturing and testing process to be able to offer these parts again as soon as possible.

We continue to stand behind these modules 100% with our standard warranty, which can be found at http://www.corsair.com/warranty/default.aspx.

Helios1234 · 8 Jul 2009 at 14:16

Was just reading about those modules on anandtech earlier: http://www.anandtech.com/memory/showdoc.aspx?i=3596

It seems corsair took action quickly and let's hope others follow suit.

kitfit1 · 8 Jul 2009 at 23:34

It does make me wonder why OC/UK have still got Elpida based kits from all the different manufacturers on sale. They must know that Corsair have pulled them, with the others to follow no doubt.

andyr · 9 Jul 2009 at 21:32

Hi Yellowbeard , i just got a rma number to return these to Corsair in the Netherlands , question is what can they replace them with? i purchased them direct from the corsair shop in February,can i get a refund?
thanks andyr

Yellowbeard · 9 Jul 2009 at 22:01

andyr said:
Hi Yellowbeard , i just got a rma number to return these to Corsair in the Netherlands , question is what can they replace them with? i purchased them direct from the corsair shop in February,can i get a refund?
thanks andyr

Can you contact our customer service directly? They will be able to tell you your options.

w3bbo · 11 Jul 2009 at 14:23

Well done Corsair! Good to see a company who don't mind admitting an error and rectifying it for it's customers.

Big.Wayne · 11 Jul 2009 at 15:30

A good decision by Corsair! :cool:

Talrinys · 11 Jul 2009 at 16:10

Very nice, definitely makes me prioritize Corsair in the future!

andyr · 11 Jul 2009 at 18:07

Yeah good service , they have offered me a refund on receiving the ram in Holland

Helios1234 · 11 Jul 2009 at 21:38

It seems OCZ has also followed suit:

http://www.guru3d.com/news/ocz-also-stops-sales-elpida-hyper-based-dram/

Yellowbeard · 14 Jul 2009 at 17:55

Glad to hear it Andyr. Thank you all for the kind words. We are trying to do right by our customers.

Chrismk · 16 Jul 2009 at 16:07

I'm sat here with 6Gb of TR3X6G2000C8GTF, still unopened, waiting for something to put them into! Which hopefully should be soon.
Should I use them safe in the knowledge that the warranty will cover any problems, or should I return them?

I appreciate you letting us know.

Yellowbeard · 16 Jul 2009 at 16:15

Chrismk said:
I'm sat here with 6Gb of TR3X6G2000C8GTF, still unopened, waiting for something to put them into! Which hopefully should be soon.
Should I use them safe in the knowledge that the warranty will cover any problems, or should I return them?

I appreciate you letting us know.

Use them. The warranty still applies fully. And, to be clear, MOST people are not having issues. We are just being cautious here.

Chrismk · 16 Jul 2009 at 16:20

Thanks!