DSR - Who pays return postage?

support_bae

support_bae

support_bae

Gangster
Associate
Joined
10 Mar 2009
Posts
475
Bought a jacket but too big. Other size out of stock.
Who pays the return postage?

Think I seen on Watchdog that Next (i think) was pulled up for not refunding customers delivery charges. Can't remember if that was the return postage or the initial postage.
 
If the mistake is yours (wrong size) then you pay postage. Why should the company be out of pocket because you ordered the wrong thing?
 
Unless it is faulty or they sent the wrong item I would imagine that you pay the return postage. Have a look in their terms and conditions to see what it says.
 
A lot of companies offer free returns now, worth checking out. However I think if the item isn't faulty then the buyer should pay the return postage.
 
Read their T&Cs if they advise you of your DSR rights and say you need to pay for returns you pay the return postage.

The case you saw with Next was about initial postage.
 
It's up to the retailer to send out a courier but many places might not be proactive about it and try to get you to send it in yourself, I know with Amazon they give you a link to DHL's website where you can put in when you want them to collect.

EDIT: There's an article here:
http://www.guardian.co.uk/money/2007/jul/27/yourrights.legal

You may be required to send back the goods and pay the costs of doing so, but only if you were told about this in writing before making the contract. If you fail to return the goods and your contract requires it, the trader can charge you for the cost of recovering them. But the refund can never be made conditional on you returning the goods - your right to a refund is absolute whether you return the goods or not.

Bear in mind also that you can never be made responsible for the cost of returning faulty goods or substitute goods, which have been supplied where the ordered goods are not available. In these cases the cost of returning the items and arrangements for their collection must be borne by the trader.
Click to expand...

So it looks like you might be liable if it's just a case of changing your mind rather than the goods delivered being incorrect or faulty.

I think in your case you might be liable unless they delivered the wrong size to what you originally ordered, the best way to find out is to ask them.
 
Last edited:
You must log in or register to reply here.
Back
Top Bottom