ASUS K55VD Laptop Mobo problem after BIOS reset

Hi all,

i recently "swapped" my lads ASUS K55VD laptop in part exchange for cash towards his new gaming rig he has build. Before i wanted to use the laptop i asked him to restore it to factory defaults so i wouldnt have to deal with anything he had added, be it games or "other" things that teenagers like to sample while o nthe internet in their bedrooms....

anyway, this he did, and when i powered it up, it started fine, aksed me to input a password etc as though it was a fresh out of the box windows 8 laptop. Then the following............

problem occured as follows:

1) started to download windows updates (95 in total i think it was)

2) sucessfully downloaded and installed updates

3) prompted to reboot laptop

4) on boot up an error was shown saying i had a PXE-E61 fault (little bit of googling showed this to be a boot path problem, reasonably common after windows updates, fixed by going into BIOS and re-aranging the boot order.)

5) went into BIOS, had a look at the boot order and it was a mess, not what i have seen in the past, so...

6) i selected the f9 option of "restore defaults", then went to "save and exit", are you sure you want to etc etc. And reboot again

7) Blank screen, fans run slowly, no POST beeps, no HDD LED flashing, just the battery and AC adaptor LEDs on.

At this point i carry out a hard shutdown with the power button, and try to boot into BIOS again, but again laptop will not boot up into anything, just a black screen with the power LEDs on, fans idling, and nothing else.

It was bought 27-12-2012, so is approx 13 months old, and ASUS have said that as it is out of warranty they have washed their hands of it. Am currently waiting to see if i can get any joy from the company i bought it from under the sale of good act 1979 etc etc, under their advice to took it to a diagnostic center who have said it's a failed mobo, but the other equipment RAM, HDD, optical drive etc appear to be good.

So, my question to the computer nerds (i say nerd in the good way) is has anyone had this issue before and found a fix for it? or has the Mobo realy been killed by me selecting the "default settings"in BIOS?

Thanks in advance

Mick

I've had it before where PC wouldn't boot at all after changing BIOS settings, in my case I just needed to clear the CMOS (usually either by using a jumper across 2 pins on the motherboard or by removing the CMOS battery for a couple of mins - check your motherboards instruction manual).

I tried the exact same settings when it came back up and it worked fine, so I guess something just hadn't saved correctly.

Fingers crossed you've got the same issue, as I can't see what can have gone so wrong with selecting the default settings.

the "experts" at the diagnostic center assured me they had tried all they could to bring it back to life.

I have also looked into sending the laptop to grains bios repair, who have quoted me approx 50-70 to reflash the BIOS chip itself, but cannot guarantee it'll work, plus they need 50% of costs upfront etc.

I've already spent £35 getting the engineers report and sent it to the company i bought the laptop from (no links, but you can save money on laptops if you buy from them) and am awaiting a reply

what is annoying is that the ASUS has a 3rd gen i5, 2Gig Nvidia graphics card, 8Gig RAM etc a reasonable bit of kit tbh and it's 13 months old and has either died or there was a built in fault with the BIOS causing the bricking, whereas i'm typing this on a 5 year old laptop i got free with a phone contract and it is still running strong!

It's luck of the draw unfortunately, cost and brand doesn't necessarily mean a part is likely to last any longer, although you'd hope QC was tighter than a cheap brand.

At only 13 months old you should be able to argue it's not fit for purpose under the sales of goods act if it really is dead - there's lots of members here that are much better with that sort of thing than me though, so hopefully someone will pop in with a good template letter

Plug its video out into a monitor, see if it works with an external screen.

Threepwood said:

Plug its video out into a monitor, see if it works with an external screen.

Click to expand...

thats been tried, no joy, good idea though.

the guys who have checked it out do appear to be reasonable at their jobs, not knocking what they have been able to do and i'm happy that their diagnosis of the mobo being bricked is correct.

Just wondering if anyone with more in depth knowledge of mobo issues, specifically ASUS boards and BIOS ones, has any insight.

Long shot i know, but worth asking as this place seems to a have a much higher computing IQ than the general public

Mick