Xbox 360 disconnects

Andybtsn

Andybtsn

Andybtsn

Don
Joined
23 Oct 2005
Posts
44,615
Location
North Yorkshire
What would cause two Xbox 360's to disconnect from Live at the exact time, yet the router is still full working for PC/Laptop?

The 360's are both connected via wireless and the signal strength is full. Yet for the past 3 nights they both disconnect at the same time and connect straight back to live afterwards..

Any ideas? The log on the router displays nothing
 
i get this a lot and am sure its the bt homehub that i have because my pc and 2 laptops are on it yet they dont disconnect :mad:
 
andybtsn said:
What would cause two Xbox 360's to disconnect from Live at the exact time, yet the router is still full working for PC/Laptop?

The 360's are both connected via wireless and the signal strength is full. Yet for the past 3 nights they both disconnect at the same time and connect straight back to live afterwards..

Any ideas? The log on the router displays nothing
Click to expand...

Maybe they is another wireless device in your area that is set to the same channel as yours, which is causing problems.

I had this problem once. Also, make sure you have the lowest channel selected for your router frequency. i.e 1-6
 
Mull3t said:
Maybe they is another wireless device in your area that is set to the same channel as yours.

I had this problem once. Also, make sure you have the lowest channel selected for your router frequency.
Click to expand...

How do you check your router frequency?

You can't see what channel the 360's are on can you?
 
andybtsn said:
How do you check your router frequency?

You can't see what channel the 360's are on can you?
Click to expand...

in your FF or IE browser, type in http://198.162.1.1/ or (some modem/router boxes can be different) but its normally this one.

Get into the wireless router settings (will be asked for username and password).

Then somewhere in the wireless section, you should see something like channel selection, or channel frequency.

Change it to a lower number than what it is. It solved my problem a while back.
 
Good good, hopefully will sort it for you.

Think standard is channel 6 for most wireless boxes so chances are they is another wireless connection in your area that is on the same channel/frequency which is interfering and causing disconnects.

Hope it fixes it.
 
Are you in a position to be able to run a couple of cables temporarily so that you can eliminate wireless as being the issue in any way?
 
There's two other wireless dongles in the room coming from a PC and a Laptop, they're on usb extension cables so they are quite near the 360's.

Could they interfere at all?
 
andybtsn said:
There's two other wireless dongles in the room coming from a PC and a Laptop, they're on usb extension cables so they are quite near the 360's.

Could they interfere at all?
Click to expand...

Yep, it sounds as though you are getting some interference. If you're dropping and they ain't it might be the cause.

Why not, turn the PC and laptop off for the night and see if it disconnects then?

If it does, it could point to router issues.

Have you changed any thing, either on the router, or 360? If you do a 360 network test, do your MTU rates come out OK?

Have you moved any thing around in the room lately, or in the house (e.g. router, PC, big ass wardrobe e.t.c)
 
Well funnily enough we've just bought the second wireless dongle which I think may have been the day these issues have occured..

I may unplug them and see how we get on, problem is why would they cause this? I've always had one right next to my 360 and never had a problem.

I need both of them in the room really. Why would it cause BOTH 360's to disconnect though?
 
andybtsn said:
Well funnily enough we've just bought the second wireless dongle which I think may have been the day these issues have occured..

I may unplug them and see how we get on, problem is why would they cause this? I've always had one right next to my 360 and never had a problem.

I need both of them in the room really. Why would it cause BOTH 360's to disconnect though?
Click to expand...

If it uses the same channel / wave as the 360's (which I'm guessing are using the same hardware - ala official wireless router, so these are configured the same), it will battle / conflict over the signal.

I think you've just nailed down your problem. You buy another piece of wireless kit and on the same day the problems occur. You need to sort that dongle out, try it and let us know how you get on.
 
Unplugged both dongles and same issue occurs!

I think this may need escalating to the network section. Doing my head in :(
 
andybtsn said:
Unplugged both dongles and same issue occurs!

I think this may need escalating to the network section. Doing my head in :(
Click to expand...

Well let's think of this sensibly...

Your Xbox Wireless is the same correct? As in, same hardware.
You're using DHCP?
You're PC / Laptop doesn't disconnect...

The above correct?

Can you then, do a ping -t www.google.co.uk from within command prompt on either your laptop, or your PC, and see when your live goes down, do you lose any packets?

I had a problem where my router was losing connection, but this was affecting everything. It might still affect all of yours, you just don't know about it, the ping -t will be a good indication.
 
Do I recall you being on virgin too Andy?

If so, does the modem go down at any point? Check the modem logs to see.
 
You must log in or register to reply here.
Back
Top Bottom