RMA for Grade B motherboard?

almighty15

almighty15

almighty15

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I bought a motherboard from a certain place back in Feb this year and now its ****ed, its all of a sudden decided it doesn't like running with more then 1 stick of RAM :confused:

Now said company says it allows 90days warranty for B-grade items and that i should contact ASUS direct to get a repair :(

Only as i've worked in retail myself i happen to know a few consumer rights laws and have even looked on teh internet for information to back up what i was thinking.

This web page says that legally they HAVE to cover returns and repairs on products that they sold but can someone read though it to see if im understanding it properly so i dont look like an idiot when i bollock said company?

http://www.consumerrightsexpert.co.uk/FaultyGoods.html

Cheers :D
 
sounds like your outside of the 90 days therefore have no warranty left, Asus I'm sure will give you a quote for how much it'd be for repair

you bought it as a B-grade
 
It's plausible that you can insist on the reseller dealing with asus despite it being b-grade, but it does seem likely that repairs would cost you
 
you probably have agreed to a set of conditions on buying B-grade

just as I've bought a refurb camera - it only comes with 6 months warranty - but was cheaper, but since I paid less (and I assume thats the case for you) - its just the risk you have to take if you want to pay less.

effectively you're buying 2nd hand I think so I think some of the consumer rights don't apply.
 
As I understand the law it doesn't matter if it was bought B-Grade, however what does matter is this

1) Have the goods gone wrong because of a known defect that was specifically pointed out to you (saying its 'b' grade and not telling you the fault is not good enough)

2) Heres the more importants one.. have you agreed to a set of terms and conditions that limit your guarantee period. It however is not possible to limit your basic consumer rights in this fashion as such a contract is unenforcable.

You should seek advice from your C.A.B if you are unsure.

Just for the record asus create this situation, by refusing to deal with the customer direct on RMA, which is something I didn't know when I bought my asus b grade or I'd have paid full price. Asus give a 3 year guarantee on the board, from what I can see if you have 2 years left the retailer should just act as an agent sending it back to asus who should then either replace or repair.

What you MAY find out however (and I haven't looked into this) is if the original buyer registered it then you will be screwed because I am wagering that the board can't be registered twice. Personally I'd check the situation with asus if your B-GRADE was an RMA because at that point it is unlikely you would succeed in gaining a replacement.
 
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is that the spirit of the law ? or the letter of the law ? (are we politicians ?!)

just seems to me - if you buy b-grade why should you expect the same warranty conditions as if someone pays the extra for a brand new item.
 
All the B grade asus board ive had have been RMA exchanges in a plain brown box, complete with RMA number on the side.

You accepted the lower warranty period when you placed your order. Best you can hope for is that the retailler will forward your board to asus to see what they say.
 
MeatLoaf said:
All the B grade asus board ive had have been RMA exchanges in a plain brown box, complete with RMA number on the side.

You accepted the lower warranty period when you placed your order. Best you can hope for is that the retailler will forward your board to asus to see what they say.
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My board was in its original box with intruction manual and 90% of its accessories :confused:
 
When buying second hand, there is a general recognition in law that the reduced price you pay reflects the risk in taking ownership of something with a greater likelihood of developing faults or breaking down completely. You pay less because it is recognised you will have to pay the repair costs yourself rather than relying on the manufacturer’s warranty.

http://whatconsumer.co.uk/it’s-second-hand-–-do-i-have-any-rights/

The above applies to The Sales of Goods Act 1979. By buying a second hand product, the retailers requirements to fix the problem are reduced, hence the 90 day warranty. If the manufactuer offers a 2-5 year warranty when brought from new, you can try dealing with them direct. Much as Krystan said.
 
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Talked to one of my friends from when i used at competitor as he knows the retail and consumer laws inside and out, he basically said they dont have to replace the board but THEY sold the board fully working so THEY have to handle the repair with ASUS. Basically they sold the board so they have to deal with it :)

He said the fact the board was a warranty repaired item doesn't change anything as the same laws apply to both used and new goods when it comes to warranty and repairs :)

But ive registered the board with ASUS now just be safe, thank god the previous owner didn't register it :D
 
UPDATE - Turns out that 6 moNth law was legit, i emailed ****.com about it and they tripped over themselfs LOL :D

I had the Customer Services manager emailing me saying they have aproved RMA and will arange for someone to collect it from me and drop it back off when its repiard.

Score one for the little guy ;)

So basically any company offering less then 6 months warranty for a used/b-grade/repaired products is breaking the law :D

What do overclockers offer on there b-grade stuff?
 
I fail to see what the issue is. Normally you may have reduced warranty with the retailer but you still have the full balance of the warranty with the manufacturer.

SO it all comes down to whether you are sending back to the retailer or the manufacturer.

All the retailer is going to do is post it onto the manufacturer which causes more delays in getting a repalcement.

Unless the manufacturer rma is abroad so the postage will be more, I would just have rang Asus and got an rma and sent it back to them.

I have always done this with my b grade items and has never being a problem. In fact the last one was my b grade ocz 1000w elitextream psu which was end of line when it went wrong after two and half years so they sent a new pc power & cooling psu with a new full 7 year warranty as a repalcement. That's probably better than I could have got offered from the retailer.
 
Greebo said:
I fail to see what the issue is. Normally you may have reduced warranty with the retailer but you still have the full balance of the warranty with the manufacturer.

SO it all comes down to whether you are sending back to the retailer or the manufacturer.

All the retailer is going to do is post it onto the manufacturer which causes more delays in getting a repalcement.

Unless the manufacturer rma is abroad so the postage will be more, I would just have rang Asus and got an rma and sent it back to them.

I have always done this with my b grade items and has never being a problem. In fact the last one was my b grade ocz 1000w elitextream psu which was end of line when it went wrong after two and half years so they sent a new pc power & cooling psu with a new full 7 year warranty as a repalcement. That's probably better than I could have got offered from the retailer.
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ASUS wanted a small fourtune to ship it to them and back :)

Besides i saves me hassle if somthing goes wrong as **** have to handle it :)
 
almighty15 said:
ASUS wanted a small fourtune to ship it to them and back :)

Besides i saves me hassle if somthing goes wrong as **** have to handle it :)
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Pants Asus then. All the companies I have had to deal with rma have only made me pay the postage to them and they pay the postage back.

I might have to remember that when looking at buying Asus in future. :(
 
Greebo said:
Pants Asus then. All the companies I have had to deal with rma have only made me pay the postage to them and they pay the postage back.

I might have to remember that when looking at buying Asus in future. :(
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They wanted, £45.97 for postage from mine to them and then back to me. I only paid £103 for the board!!!!!

So its like nearly 50% of what it cost me in the first place...:mad:

And in my opinion my board is completely ****ed and they dont make the P5N-T Delux board anymore so i could get a different board altogether which sucks as i hae SLI and are planing on going TRI-SLI so i NEED a 780i board :(
 
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