What will happen to me? (Work Related)

buckeejit

buckeejit

buckeejit

Soldato
Joined
14 Aug 2004
Posts
2,992
Hi guys

I work in a place that sells holidays and there was an issue with airline tickets. I know that we are not liable although another company is. I sent emails to this person at the other company to see if they can do anything for the customer and they said no. I got an email from the other company yesterday:

Hi

We are not accepting this cost as we are not liable. This was the customers fault.

Regards

(name here)

Well, this has been annoying me for about a month and I know the customer needs a refund. I just wanted to get it sorted. Fit of anger took over me and I sent the following unprofessional email:

Hi (name here)

Are you actually joking? This was not the customers fault and you know it. This was your mess and I want to get this sorted for the customer. I cannot believe you are putting the blame on the customer.

Regards

David

The guy who I sent the email replied after saying that he didn't appreicate the tone of the email.

Well, I got pulled into a meeting today as that company made a formal complaint against me with the place I work for. Employee Relations are dealing with it at the minute and I was told that I will be having a meeting with them this week.

I know that it was stupid to send an email like that in the workplace but I was so annoyed. My fault I know.

My question is, what do you think will happen? Can I get the sack?

UPDATE ON PAGE 2
 
Last edited:
If the company you emailed were in fact at fault like you say, then I can't see how you can get fired for telling the truth even if it was in a slightly terse email.
 
no, you'll either have a formal warning or written warning. they can't just fire you for one offence unless it's really really bad (caught porking managers wife/daughter/dog)
 
That email is not that bad.

The fact the other person started with "Hi" hardly shows it needed to be ultra formal.
 
I would personally start updating the CV but you never know, they may just pat you on the back and say don't do it again*

*not frickin likely <uncontainable laughter>
 
Azagoth said:
If the company you emailed were in fact at fault like you say, then I can't see how you can get fired for telling the truth even if it was in a slightly terse email.
Click to expand...

I love that word. Terse.

@ the Op, I wouldn't stress too much about it. It's probably a standards issue, at most a reiteration of how the company would like you to talk to suppliers and customers.

Go in to the meeting with you hat in your hand and plead stress and you'll be fine.
 
i've seen worse :rolleyes:

If they do anything at all for that i'd be leaving them anyway
Contact the customer and get them to put in a complaint about the other guy.
 
Well he could get fired. Despite your good intentions your tone was inappropriate in the email and it lacked professionalism.

My question is what sort of relationship is this company to yours? Do they send money your way? If they do how are you thought of in the company and finally what is your boss like?

You should defend your actions in a calmer way. Explain yourself without making the same mistake of getting emotionally involved. Tell them you were only looking after the interests of your customer and despite your inappropriate wording (which you now see as wrong ;) ) you were only doing what you thought was best for your paying customer.

Maybe tell them that if this happens again that you will approach your line manager with your feelings towards the situation rather than trying to handle it yourself. (Give a friendly wink to your manager ;) )

...if that fails cry and sob...maybe they will feel so uncomfortable that they will let you off with a slapped wrist. lol
 
I'd say nothing at all will happen to you. You havn't used any swear words, you havn't made a personal attack against anyone and you havn't used any insulting words. You've done nothing wrong and are clearly just showing passion for your job and sticking up for what is right. If it was me holding the hearing I'd give you a bonus for showing you had some balls.
 
mike5678 said:
I'd say nothing at all will happen to you. You havn't used any swear words, you havn't made a personal attack against anyone and you havn't used any insulting words. You've done nothing wrong and are clearly just showing passion for your job and sticking up for what is right. If it was me holding the hearing I'd give you a bonus for showing you had some balls.
Click to expand...

Despite his good intentions you dont send emails like that to companies that you have a relationship with. Not that I think he has done wrong but he could have handled it in a better way.

The tone of the email was aggressive. Depends what his boss is like, i would just explain why your actions were inappropriate but understand the frustration of the situation. Slapped wrist at most.

Now if the company has an important relationship with them or his boss is a **** then he could be fired. If they do fire you though then you are probably better off out of there and im sure that someone will appreciate the passion that you show for your work.

Best of luck

Fully star swearies.
 
You are there to serve the customer and any poor customer relations in this current climate could damage the company. The other comany is obviously dragging their feet and you are there to please the customer not the other company. I cant see it being a problem.
 
Jesus I can't believe some of the replies here.

If anyone reprimanded me for sending an email like that I would kick back so hard their grandchildren would be rubbing their backsides. Furthermore in this case I would make a formal complaint about even having a hearing if your company permits it.

There is nothing wrong with that email. It is merely SLIGHTLY assertive.

Morons in business these days :)

And as any decent honest non-lobotomised manager knows there is no reason not to show anger frustration annoyance and contempt for incompetent and dishonest behaviour from anyone you work brings you into contact with.
 
Last edited:
Nothing to worry about even slightly here, I have said a lot worse to some of my suppliers/contractors and despite the fact that my boss hates my guts i'm still there :)

You are simply being assertive in the e-mail, possibly slightly informal but no worse than that, as someone said above the other company is complaining to try and distract from the fact that they ****ed up.

And as the guy above states if they even try to warn you over this simply go through the roof and get formal with them for even dragging you into such a pointless meeting and causing you unwarranted stress.

You'll be fine mate, no worries!
 
Bear said:
You are there to serve the customer and any poor customer relations in this current climate could damage the company. The other comany is obviously dragging their feet and you are there to please the customer not the other company. I cant see it being a problem.
Click to expand...

Yeah but you dont know which is more important. The customer might be a one off customer. The company might thrown work your way all the time.

Which do you side with?

So as you said yourself, in this climate they will do whatever benefits them most.
 
You must log in or register to reply here.
Back
Top Bottom