People in the wrong jobs (rant)

SexyGreyFox

SexyGreyFox

SexyGreyFox

Man of Honour
Joined
29 Mar 2003
Posts
57,882
Location
Stoke on Trent
I've lasted 7 hours but it got too much so I've got to get this off my chest.

I answered the phone today and the conversation went something like this -

Hi, can I speak to Samantha please?
She's not in at the moment, can I help?
I'm Mike R****** from ********** and we specialise in getting people back into work. I have a client here who was with Samantha yesterday and she mentioned a job but where could it be?
Well Samantha works from the NHS Jobs website which is at www.jobs.nhs.uk
Where is that, is it on Google?
No, it's on the internet.
(2 mins go by)
How do I find it?
Type www.jobs.nhs.uk into the URL/Address bar
Nothings happening
Did you press Enter?
No,shall I press it? >>>>> Nothing is there to do with NHS, it's to do with Cost Engineers
What? (I start to mess about and realise he's typed the address into Google so I now need to know what an idiot he is)
Type the address into the address bar at the top
Top of what?
Your web browser
What's a web browser?
Internet Explorer
What's that?
When you go onto the Internet do you click an icon with an E on it?
Yes
That is you web browser
Oh
Type www.jobs.nhs.uk into the address bar
Where is that?
At the top etc etc
(Tries to explain but then realises he may have the address bar turned off)
OK, type it into Google again and click on the 3rd item down
(2 mins later)
I've got it, what do I do now?
Search for the job your client is after
Where?
In the search box on the right
Right of what?
Listen Mike, I don't mean to be rude but I have got a meeting right now so I will have to leave you with it

I told Sam when she came in and she put a complaint in to his manager at the job finder agency.
What a pillock.
 
deal with people like that constantly, had a little old lady come in yesterday, asked if I could test some batteries for her, I had no available means of testing them, so she asked me "how would you test a battery tester?" to which I replied the obvious "with batteries?" she then proceeded to remove an electronic battery tester from her bag while i'm mentally facepalming, I take the tester off her, put the other batteries in to show her how much power they've got left, and she leaves quite perplexed about how I was able to determine the results :/

collegues praised me on my patience while trying not to wet themselves laughing
 
People often go to pieces when I visit a deskside, unable to grasp left and right mouse buttons, locate words in an alphabetical list or even locate the start button.

I don't think they're bad at their jobs though. I find that some people have had little or no training in the use of their PC's and if they don't have one at home, they can find themselves a bit out of their depth at work.

It just takes a little bit more patience sometimes.
 
when the 2mins went by you should have said "is there anything else I can help you with" or something like that, just to get him off the phone...
 
anti5580 said:
Surely someone can't be that stupid, right?
Click to expand...

well if you google the URL he says the first few results arent cost engineers which leads me to believe hes made this up as a joke.

if the guy cant browse the web how did he get to google? doubt its the homepage
 
anti5580 said:
Surely someone can't be that stupid, right?
Click to expand...

You'd be very surprised. I work for an ISP and we get no end of stupid customers.

Prime example...

Customer = I can't get onto the Internet
Me = Ok, what lights do you have on the router?
Customer = Hang on, I'll have to take it out of the box

:rolleyes:

I'm telling the gods honest truth. The customer had spoken to another advisor who had set the router up wirelessly, the customer then thinking that her computer was online via magical pixies had packed the router away in the box and couldn't understand why she couldn't connect to the Internet.

It's always the ones who don't understand how it works who kick off too :(

"bla bla bla, I'm paying for a service I'm not getting"

"Wrong, you're paying for the Internet connection which is working fine. It's not my fault your computer doesn't have a wireless adapter"

Seriously, they think they're paying for 'wireless internetz!'
 
As bad as people in call centres blaming computers for everything that ever goes wrong.

Even better when they know I work in IT; "The computer is acting up, you know what these things are like in your job, right?"

"Yes, they blindly and correctly do whatever you and the programmer tell them to do, if it went wrong, it because of something either you or the programmer did wrong."
 
A client the other day tried making me feel bad as i forgot to give him his Kettle lead back with his repaired machine, he tried guilt tripping me into trying to get me to believe that his wife had to go and buy one for £20 to use the computer.

Utter ****.
 
BigglesPiP said:
As bad as people in call centres blaming computers for everything that ever goes wrong.

Even better when they know I work in IT; "The computer is acting up, you know what these things are like in your job, right?"

"Yes, they blindly and correctly do whatever you and the programmer tell them to do, if it went wrong, it because of something either you or the programmer did wrong."
Click to expand...

To be fair if you have ever had to work with any of the major fault and incident management software suites you would realise just how tempremental they can be.
 
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