O2 Broadband Woes :<

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Evening all,

About a month ago I moved from Nildram (Tiscali failtrain) to O2 Broadband, the home access package, as I live in the middle of Lincolnshire and we dont have proper broadband here yet, just 8MB max (which in reality is 7.1 at the most).

So I moved over to O2, all went fine, was getting the correct speeds and such.

Recently I got an email, stating they were starting a traffic management policy that capped Torrent/Newsgroup speeds at peak times, to dedicate more speed to Browsing/Iplayer etc. Again, considering I download from Usenet at night, sometimes, no problem there.

Here is the odd thing, from then on, web pages/streams and everything have ground to a halt, they are literally loading at extremely slow speeds (<1MB, usually a lot less), speed tests are showing roughly 1.5MB line speed etc.

BUT, if I go onto Usenet and set something to download, it goes flying along at 600 kbps, which is 6/7MB speed.


The above makes absolute no sense to me, having called O2, they told me there was a "problem" with the traffic management policy and its most likely related to that, which would make sense, but still its a strange one. And they would try and sort it, in the NEXT FOUR WEEKS! :mad:

Considering I wanted to watch Sky Player on the 360 and obviously dont want pages loading at god awful speeds, this really isnt any good to me at all!

So question is, after the above waffle, is there any way I could try and change anything relating to how web pages/streams are loading via the ports or anything like that, to try and get around this screwed management policy, as its obviously not capping the entire line speed due to the Usenet speeds at peak times.

If not, I'll be calling them up and they will have to completely remove any restrictions from my line until they have sorted the problem, or I'll have my MAC code and go somewhere else, as I have been mis-sold the O2 deal (no mention of any Traffic Management when I got it) and its broken anyway.

Any help would be greatly appreciated and sorry for the long post :p

James
 
Well if a contracts changed and you don't agree then legally you can cancel that contract, but blood + stone comes to mind.

Anyway, you can hardly say you escaped tiscail if you fled to a bt powered network :P (llu ***).
 
Well if a contracts changed and you don't agree then legally you can cancel that contract, but blood + stone comes to mind.

Anyway, you can hardly say you escaped tiscail if you fled to a bt powered network :P (llu ***).

Im not quite sure I follow, as far as im aware, where I live we can ONLY get BT powered networks (8MB standard broadband), LLU's arent even available :(
 
The only real solution is to leave o2, unfortunately the alternative "unlimited" isps all have similar issues so you really need a capped isp to escape shaping, e.g. zen. One with unlimited nightime use and capped daily amounts would probably be ideal but I can't suggest any myself.
 
The only real solution is to leave o2, unfortunately the alternative "unlimited" isps all have similar issues so you really need a capped isp to escape shaping, e.g. zen. One with unlimited nightime use and capped daily amounts would probably be ideal but I can't suggest any myself.

The 50GB Zen seems to be my best bet then, dont mind going for that I know they have an excellent reputation!
 
In light of this problem O2 are giving people 2 choices -

1) MAC Code within 24 hours
2) 3 Months free while they fix it

Obviously I have opted for #1, which means the hunt for the best broadband is on :p
 
Im not quite sure I follow, as far as im aware, where I live we can ONLY get BT powered networks (8MB standard broadband), LLU's arent even available :(


double check that there arn't any llu services on your exchange.

unfortunately there bt/access service is generally awful to be polite.
 
The only real solution is to leave o2, unfortunately the alternative "unlimited" isps all have similar issues so you really need a capped isp to escape shaping, e.g. zen. One with unlimited nightime use and capped daily amounts would probably be ideal but I can't suggest any myself.

Plusnet offer unlimited overnight use and capped daytime use. If you're a gamer, you can get their pro package which prioritises gaming... sounds a win!
 
Plusnet do not prioritise ever game. It can take several weeks to get a brand new game added. Don't even think about gaming over Hamachi or Tunngle as it is classified as P2P :)
 
Plusnet do not prioritise ever game. It can take several weeks to get a brand new game added. Don't even think about gaming over Hamachi or Tunngle as it is classified as P2P :)

Oh, that I did not know... says he who uses Hamachi quite a bit for gaming. I guess just port forwarding should do the trick!
 
In light of this problem O2 are giving people 2 choices -

1) MAC Code within 24 hours
2) 3 Months free while they fix it

Obviously I have opted for #1, which means the hunt for the best broadband is on :p

Just out of interest how much complaining did it take to get them to offer you the above options?
 
Just out of interest how much complaining did it take to get them to offer you the above options?

One phone call and I basically said the "4 weeks to fix it wasnt good enough".

The guy on the phone said he would get the manager to call me later on; he did, and offered me the deal.

My new Zen 50GB connection activated today and its fantastic :D :p
 
Just a bit of an update, I called and said roughly the same thing. Problem is I am still in contract and if I get my MAC issued and use it, I will be charged the remaining months. I was advised to write to the complaints team to take it further.

Where you still in contract?
 
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