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HazardO

HazardO

HazardO

Soldato
Joined
16 Jun 2009
Posts
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Location
Cambridge
I know someone with bullguard on a machine (built off bitdefender) and it was affected by this issue. Unfortunately they did a full scan when it started finding stuff, and quarantined around 32,000 files. When some failed, it went through and deleted around 28,000 system and program files, and the operating system was totally hosed. (Win 7 x64).

Managed to get into safe mode, disable A/V, update definitions and tried a system restore from a point about 3 days previous. The system still needs a format as a lot of files are still missing I think, some programs demand to be reinstalled now. Such a pain in the ass.

If anything, it shows that the updates aren't tested properly before being released, and they should be pretty darn ashamed of such service. In my experience as a PC tech, I've never seen an A/V bug destroy windows as quickly, comprehensively and nastily as this one. I read they are offering 3 years free subscription to those affected, though quite why anyone would want it now is beyond me.
 
Hi everyone,

Sorry for the late response - waiting for my account to be verified.

The problems with Windows 64 bit OS experienced on Saturday were isolated and the update withdrawn shortly afterwards. Very few users have been affected and we apologise for any problems caused. Those still experiencing issues can get support here -

http://www.bitdefender.com/site/Know.../consumer/#638

If anyone is still having problems after following the above link, please contact:

http://www.bitdefender.com/site/Main/contactEmail/ for home users


http://www.bitdefender.com/site/Main...EmailBusiness/ for business solutions


Best regards,

Matt Hicks,
BitDefender
 
I can't believe how many of the large vendors do this every now and again. Eset did it a while back with some Windows system files! Luckily Windows File Protection saved the day for them
 
It's probably why many people choose Security Essentials, MS know their OS better than anyone and it's going to be impossible for MSE to flag Windows files as a threat.

I'd keep MSE on my systems if they fixed the damn CPU usage bug when browsing large volume folders containing many executables which MS still don't acknowledge as a widespread bug on their MSE knowledge forums.
 
It's things like this that compel me to always, always have my stuff backed up. You never know when you might have to nuke your PC.

I like the part that says "only" dlls and exes were affected and not documents. I am sure that's a great comfort to the average Joe who probably can't even boot his computer anymore!
 
It's the reason I create a Windows System Image every month "just in case" :p

not needed it to restore once yet thankfully but I know I'm safe in case something happens.

Actually I've had to mount the VHD image once to retrieve a file after I deleted it it one day and not long afterwards did my weekly disk maintenance runs which involves cleaning out old shadow copies too!

VHD images are awesome =]
 
Bitdefender has struck again. Not a false positive attack this time, but BD2011 has been using my machine to distribute updates to other customers via P2P without any warning. I noticed my router seemed busy when I wasn't doing anything on the net, and netstat was reporting a bunch of connections from external hosts on port 8881.

If anyone has BD2011, I suggest you disable P2P updates immediately, or potentially face the wrath of your ISP.

http://forum.bitdefender.com/index.php?showtopic=21924

Open BitDefender / Update / Settings and ensure the following "tick" boxes are UNTICKED:-

Enable update sharing (P2P)
Upload BitDefender files from this pc

Do this on each computer on the network.
 
Not really relevant to this thread is it? Especially since it's 7 months old.

Lots of software uses P2P protocols. Not making it clear to the user is inconsiderate, but hardly in the same league as nuking system files and bricking OSs.
 
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