Is 3.5Mb the Best Speed I Can Get?

Router Fan · 9 Feb 2012 at 14:27

I raised a fault with my ISP, Plusnet, because of low throughput speeds and dropping connections at night. They have come back to me saying that the best speed I can achieve is about 3.5Mb. Is this really the case?

Hyburnate · 9 Feb 2012 at 14:29

Router Stats? It all depends on your line but ours can handle 6MB/s but we're getting 8 when I'm at home alone and its off peak

AMMUT · 9 Feb 2012 at 14:35

Put your phone number in here and see what it says:

https://www.btwholesale.com/includes/adsl/main.html

Router Fan · 9 Feb 2012 at 14:46

Hyburnate said:
Router Stats?

These are the stats from my Netgear DGN2200:

Router Fan · 9 Feb 2012 at 14:48

AMMUT said:
Put your phone number in here and see what it says:

https://www.btwholesale.com/includes/adsl/main.html

Router Fan · 9 Feb 2012 at 14:49

I have quite a few routers (hence the name Router Fan

), here are the stats from another router (Netgear DGN2000):

This screenshot was taken yesterday (9/02/12).

Semple · 9 Feb 2012 at 14:50

Yep 3.5 looks to be the max you can get. Be grateful!! I'm still on 2

. Virgin refuse to cable my area because it's too "costly".

dmsims · 9 Feb 2012 at 14:51

Your noise Margin is very high at 15.7db

You need to get detailed stats from the router (if you can)

Router Fan · 9 Feb 2012 at 14:54

Okay, I think the attentuation is actually around 40dB as that is what Plusnet have said and that is what is reported by about three other routers.

Here are the detailed stats:

dmsims · 9 Feb 2012 at 14:59

Hmm no significant error rates

Your SNR is way too high and robbing you of speed but you also the line is unreliable

AMMUT · 9 Feb 2012 at 15:00

How many phone extensions have you in the house? Are you plugged into the Master socket when running the stats and tests?

Can you take the faceplate off the socket and connect to the master socket behind it directly with the router and see hows that looks? (This disables the extensions in the house).

Router Fan · 9 Feb 2012 at 15:03

AMMUT said:
How many phone extensions have you in the house? Are you plugged into the Master socket when running the stats and tests?

There are two extensions in the house. I am plugged into the master socket through a BT filtered faceplate and I am always plugged into it.

dmsims · 9 Feb 2012 at 15:07

Yes but by removing the faceplate and plugging in to the test socket you can test to eliminate the extensions as a possible issue

Router Fan · 9 Feb 2012 at 15:15

Stats in the test socket:

Router Fan · 9 Feb 2012 at 15:27

It's very frustrating because I used to get speeds of about 6Mb/s, but now the connection can only handle 3.5Mb.

.

Efour · 9 Feb 2012 at 15:32

Thats a huge noise margin... Something isnt right.. forcing it to sync on that i thought 6db was the target?

bledd · 9 Feb 2012 at 15:38

My mum's says max of 256, if any on those sites, in reality she gets 800-1024 ish

Router Fan · 9 Feb 2012 at 15:46

Is there anything I can do?

dmsims · 9 Feb 2012 at 16:07

Router Fan said:
Is there anything I can do?

Please can you tell us the routers you have

Some may be capable of setting the noise margin as a test - this is the key issue. Your ISP needs to reset

SNR is too high

dmsims · 9 Feb 2012 at 16:08

Also can you run a BT speed test and post the result