Hi Folks
I'm very sorry, but this post is rather large
I've been with Virgin now for approx 3 years, Jeez did it go pear shaped with them for me in early Oct 2012, I couldn't even hazard a guess how many time I've had to telephone them regarding Internet failures, I was speaking to VM Customer care in Gawd knows where than I do to my wife.
This all came to an head about a month or maybe 6 weeks back. After doing some searching on the www Plusnet agreed to supply a Fibre service giving 70 to 80Mbs.
I told Virgin to cancel, which they agreed & because of the continual poor service & outages they also agreed to waive all contractual end fee's.
Plusnet very quickly sent me a modem via post & said BT would be fitting a Fibre router on the 2/4/13 between 1.00pm & 6.00pm. By 5:45pm I was becoming increasingly concerned of a no show by BT, so I contacted Plusnet to enquire what was happening & was told a mistake had occurred with the dates, so another date was set for BT to arrive which was yesterday 8/4/13 & again between 1.00pm & 6.00pm by 4:30 I noted very early in the morning that our Viginmedia telephone was dead, at first I thought this to be yet another fault at VMs end, however I later realised that VM had taken away the telephone service, so I plugged one of our phones into an old BT socket which had been dead since I signed up with VM, & guess what it now worked
Back to the Fibre topic now, again I was feeling kind of twitchy by 4:30pm so once more I made contact with Plustnet who once again said a mistake had been made with the date's & requested another date sometime next week
I went kind of ballistic & told them NO!!!! saying even VM managed to connect on the first date they gave
TBH I didn't swear, but I was firing on all 4 cylinders
..
I was put through to yet another guy who said an even bigger mistake had been made.
Albeit I've got a BT Fibre box within 25 yards from my location Plusnet now tell me my telephone number cannot be connected to it. JC!!!!!!.
ATM I'm getting Plus-VirginmediaNet. Phone line through Plusnet & broadband with VM
Although because of the very poor service I've had from VM I've had to eat Humble pie and ask them to continue to supply both phone & broadband, I get the impression that broadband isn't going to be an issue, but because Plusnet still have access to my phone line that is going to be problematic.
I feel I'm stuck right between a rock & an hard-face ATM, I've either got no option but to put up with poor VM service, or alternately No Plusnet Fibre..
Are you guys aware of anybody I can make a complaint to re (1) Continual poor service. or
(2) Misleading selling of what turns out to be a none existant service.
Cheers hondo
I've been with Virgin now for approx 3 years, Jeez did it go pear shaped with them for me in early Oct 2012, I couldn't even hazard a guess how many time I've had to telephone them regarding Internet failures, I was speaking to VM Customer care in Gawd knows where than I do to my wife.
This all came to an head about a month or maybe 6 weeks back. After doing some searching on the www Plusnet agreed to supply a Fibre service giving 70 to 80Mbs.
I told Virgin to cancel, which they agreed & because of the continual poor service & outages they also agreed to waive all contractual end fee's.
Plusnet very quickly sent me a modem via post & said BT would be fitting a Fibre router on the 2/4/13 between 1.00pm & 6.00pm. By 5:45pm I was becoming increasingly concerned of a no show by BT, so I contacted Plusnet to enquire what was happening & was told a mistake had occurred with the dates, so another date was set for BT to arrive which was yesterday 8/4/13 & again between 1.00pm & 6.00pm by 4:30 I noted very early in the morning that our Viginmedia telephone was dead, at first I thought this to be yet another fault at VMs end, however I later realised that VM had taken away the telephone service, so I plugged one of our phones into an old BT socket which had been dead since I signed up with VM, & guess what it now worked
I was put through to yet another guy who said an even bigger mistake had been made.
Albeit I've got a BT Fibre box within 25 yards from my location Plusnet now tell me my telephone number cannot be connected to it. JC!!!!!!.
ATM I'm getting Plus-VirginmediaNet. Phone line through Plusnet & broadband with VM
Although because of the very poor service I've had from VM I've had to eat Humble pie and ask them to continue to supply both phone & broadband, I get the impression that broadband isn't going to be an issue, but because Plusnet still have access to my phone line that is going to be problematic.
I feel I'm stuck right between a rock & an hard-face ATM, I've either got no option but to put up with poor VM service, or alternately No Plusnet Fibre..
Are you guys aware of anybody I can make a complaint to re (1) Continual poor service. or
(2) Misleading selling of what turns out to be a none existant service.
Cheers hondo
