Advice would be appreciated about an RMA

Dark Light · 10 Mar 2014 at 02:14

5 weeks ago my PSU died, a Corsair AX850, I have contacted Corsair about this and they have approved an RMA and what they referred to as a "call tag", in which a courier will be in touch about collecting the item. The thing is that they haven't really explained what is actually happening nor has anyone contacted me about collection. I have however received a tracking email from UPS that states there has been failed collection attempts.

I don't want to ask Corsair support so many questions, I have never had a courier collect an item before or RMAed anything, so any advice would be appreciated.

valkynaz · 10 Mar 2014 at 02:26

Dark Light said:
I don't want to ask Corsair support so many questions

Then how do you expect an answer? The reason support is there is to answer any questions/queries you may have.

Dark Light · 10 Mar 2014 at 03:09

valkynaz said:
Then how do you expect an answer? The reason support is there is to answer any questions/queries you may have.

I just don't want them to get annoyed with me or seem that I am being inpatient.

:(Rhodri:) · 10 Mar 2014 at 07:50

They're a support team, not your girlfriend. It is their job to answer questions from people using their products, what do you expect we can tell you?