https://www.imobie.com/guide/anytrans-for-android/one-click-data-transferring-to-pc.htm
Scroll down to were it says note. I'll cut n paste it:
"
If AnyTrans for Android fails to recognize your phone,you may try these troubleshooting steps to solve this problem.
① Check if you have installed...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.