02 and fast path

I've a friend on O2 that has fast path turned off although it did take him quite a while to get it done and he had to go via lots of people. Most of the O2 staff just read the text book answer which is NO!
 
well i have dgteam firmware installed on my modem..seems to have fast enabled

/usr/sbin/adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 8000
Channel: FAST, Upstream rate = 1230 Kbps, Downstream rate = 13348 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Fast
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 2.8 6.2
Attn(dB): 37.0 21.5
Pwr(dBm): 18.5 12.4
Max(Kbps): 16051 1235
Rate (Kbps): 13348 1230
 
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