10 year cable wait is over!

what's with the sky bashing???
I'm on their max package and have been since sky announced it would be doing internet access and had only 1 outage that was when exchange DSLAM went down.
Sky are the only provider where unlimited means unlimited,
And are cheaper than VM as to me the cost for cable seams bit on the high side mainly as it's only them on the network so monopolyand charge what they wish.

well sky are terrible for broadband. What they do is use BT lines they don't even use their own dedicated lines like Virgin Media do. You can't really compare them.

At the moment I am on their package which costs £15 a month. On that I should be getting UP TO 8MB and I my line supports up to 2.5MB and what do they give me? The download speed is terrible as for the upload speed it is quite simply pathetic. Enough is enough it is time to move on.

Check out the speeds I get today:


i581et.jpg


that is atrocious for £15 a month.

I'll be paying virgin £12.50 a month for three months for FIFTY times that speed!

so that's why so :)
 
Just had about 8hrs with no internet with Virgin, no idea why, no indication of maintenance or service outage on their site.

I'll stick with cable but be aware upload speeds are pretty weak still.
 
20mb has become a nightmare, I used to get 2500kb/s, now barely 800kb/s - no matter what time of day. Complete bull**** to be honest.
 
well sky are terrible for broadband. What they do is use BT lines they don't even use their own dedicated lines like Virgin Media do. You can't really compare them.

At the moment I am on their package which costs £15 a month. On that I should be getting UP TO 8MB and I my line supports up to 2.5MB and what do they give me? The download speed is terrible as for the upload speed it is quite simply pathetic. Enough is enough it is time to move on.

Check out the speeds I get today:


i581et.jpg


that is atrocious for £15 a month.

I'll be paying virgin £12.50 a month for three months for FIFTY times that speed!

so that's why so :)

Either your on the edge of the exchange or your capped / have a fault on your line, can you post the line stats?

My bet would be capped.

I've been with Sky for 3 years and yes only get 5.5mbps out of the max of 10mbps but that's BTs fault for putting the exchange so far away... not skys... service has been very good.

I know your moving but would still be interested to know why you've been having these issues..
 
Either your on the edge of the exchange or your capped / have a fault on your line, can you post the line stats?

My bet would be capped.

I've been with Sky for 3 years and yes only get 5.5mbps out of the max of 10mbps but that's BTs fault for putting the exchange so far away... not skys... service has been very good.

I know your moving but would still be interested to know why you've been having these issues..

check this out:


16ih9b9.jpg


I am around 3-4km from my exchange
I know my neighbours get between 2-3mb
 
I was with BT and SKY, now I use Virgin 50mb. I switched because I only can get 1mb max download speed over phone line as I live far from exchange and line attenuation never get lower than 63.5.

I was the only person to use internet at home so I can live with the 1mb slow speed but now I need to share it with 4 computers at home and 1mb is just a joke.

Sky is very good compare to BT, Sky doesn't cap you speed and only down twice for few hours during the 18 months I was with Sky but BT do cap the download speed and connection drop a lot.

If BT upgrade their infrastructure and improve the speed in my area (zone 5 north London), I am likely going back to Sky. But I don't think this will happen soon.
 
well surprise surprise I was at work and ordered it managed to get a great deal

got 2 months free broadband just to pay £11.99 a month for line rental and call charges
then when I drop down to 10MB line it will be £25 a month but because I used my freind as referral I got £30 credit so did he and I got free installation.

When I got home there was a letter in the post I thought they are quick but basically a letter saying they had cabled my area and the offer they are giving but it includes TV but I'm going to try get sky hd

so all good so far only problem 2 weeks without net
where can I get backtrack from again? :)
 
Im new to Virgin broadband aswell. Didn't like the throttling news. But thought why not?

I've had virgin broadband for just under a month now. And all i got to say is Brilliant. It's not let me down yet. My download speeds have been bang on.
I've not even had a blip yet. Stable all the time.
My line hasn't been throttled yet. I do watch Youtube clips/iplayer, download large files in the evening and havn't been affected yet.

So far so good. :)
 
check this out:


16ih9b9.jpg


I am around 3-4km from my exchange
I know my neighbours get between 2-3mb

Your phone line is crap. Just because your neighbours can get faster speeds than you it doesn't mean you should as every individual line is different. I don't think Sky are really to blame here as your attenuation suggests you have a long line of possibly around 6km and you only have an 8dB SNR - Sky set the target SNR to 7dB and allow the line to sync as high as it can and it seems that's all your line is capable of. It's possible that your internal house wiring could be pulling your speeds down, but it's not Sky's fault.

Not that it matters anymore anyway since if you wanted to get faster you'd have to go VM anyway :)
 
check this out:


16ih9b9.jpg


I am around 3-4km from my exchange
I know my neighbours get between 2-3mb

I would check your wiring mate. I would suggest you test your connection by connecting your router directly into your master socket to see if that makes any difference.

I have the same line attenuation as you and get around 3900kbps down sync rate and around 800kbps upload sync rate on ADSL2.
 
Its hardly skys fault you live a long way from the exchange and/or have a bad line.

I actually rate Sky as an ISP apart from when I had an ping issue after they changed something but once i spoke to their tech people (not the call center ops) they fixed that in no time and its all been good since.
That said I havent used my home broadband for the last 6 months cause ive been away with work so it could have gone down hill.
 
I would check your wiring mate. I would suggest you test your connection by connecting your router directly into your master socket to see if that makes any difference.

I have the same line attenuation as you and get around 3900kbps down sync rate and around 800kbps upload sync rate on ADSL2.

no difference on the master socket
it all seems down to the line outside of my building
 
Its hardly skys fault you live a long way from the exchange and/or have a bad line.

I actually rate Sky as an ISP apart from when I had an ping issue after they changed something but once i spoke to their tech people (not the call center ops) they fixed that in no time and its all been good since.
That said I havent used my home broadband for the last 6 months cause ive been away with work so it could have gone down hill.

Terrible ISP IMO - should be getting up to 8mb but as you can see barely get 1. The prices keep going up. It was a fiver a month a year ago same package today costs 15 quid.


Virgin are on their way went with the 50MB line in the end!!!!

although not too keen on their download limit
it really isn't unlimited!

Unlimited1 downloads

1Acceptable Use Policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm to ensure a consistent user experience.
 
well sky are terrible for broadband. What they do is use BT lines they don't even use their own dedicated lines like Virgin Media do. You can't really compare them.

They use BT lines unless you have them take over your phone line (Sky Talk), which is cheaper than BT for line rental btw. The important part is that past the phone line, their Max package is LLU meaning it IS Sky's own equipment (DSLAMs etc) in the exchange and you're NOT on the BT ipstream network, which is pants in comparison.

Check out the speeds I get today:
As stated by several people above, this is due to your own phone line and your distance to the exchange. Nothing to do with Sky, and is a problem inherent in ANY ADSL broadband using a 'normal' BT-type phone line.

I do wish people would do a little research before deciding an ISP is rubbish, or even that they're great. A little knowledge might be a dangerous thing, but it's still better than none at all. :o :p

OP, glad to hear you got a good deal. You'll have a great time with 50 megs if yours is anything like mine (and the majority of customers tbh). I get full speeds of 50.4Mbps (6.x MB/sec) 24/7 and have had no outages. Also as stated above the 50 meg service does NOT have limits or throttling. :) BTW I know I've heavily defended Sky so to be clear: I have no links to them, am not a customer, I don't work for them, but I did have flawless and cheap service @ 22Mbps from their network via UK Online until I jumped to 50Mbps VM cable when the opportunity presented itself.
 
I do wish people would do a little research before deciding an ISP is rubbish, or even that they're great. A little knowledge might be a dangerous thing, but it's still better than none at all. :o :p

OP, glad to hear you got a good deal. You'll have a great time with 50 megs if yours is anything like mine (and the majority of customers tbh). I get full speeds of 50.4Mbps (6.x MB/sec) 24/7 and have had no outages. Also as stated above the 50 meg service does NOT have limits or throttling. :) BTW I know I've heavily defended Sky so to be clear: I have no links to them, am not a customer, I don't work for them, but I did have flawless and cheap service @ 22Mbps from their network via UK Online until I jumped to 50Mbps VM cable when the opportunity presented itself.


Thanks it is very good news to hear that the 50MB really is unlimited.

I did indeed do some research before I jumped ship as it were. Back in 2001 a lot of my friends in the local area got got cable DSL.

But sadly this was never available in my area. It took 10 years to get here but since then I've been using ADSL. I've never changed any wiring inside my house. I can remember having a speed of 2.5-3.0MB. Then over time my speed deteriorated.

I rang up sky a few times very poor customer service. I must have rang them 10 times complaining about the speed drop. One time I got through to a woman and she actually helped me. She did something on my line and my speed went up from 1MB to 1.6MB then it dropped again. The distance between me and my local exchange is around 3-4 kilometres. Okay it is far but I know for a fact there are places in-between me and the exchange that have MORE THAN a 6GB link! What is 1MB compared to 6GB? lol

I don't know exactly what went wrong but my belief is that their sharing ratio is poor and thoroughly affected me. In the last year where the speed has dropped I have seen a surge in wireless Sky networks in my area. So that is something that is out of my control.

I wouldn't call sky a "bulldog" type of provider but they certainly are not the best!
 
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