290 Not being picked up

Fallen god · 15 Jun 2014 at 20:37

Hey,

Recently helped build a PC for a friend, and for the life off me I can't get it too pick up his GPU.

Spec:

YOUR BASKET
1 x Sapphire Radeon R9 290 Tri-X OC 4096MB GDDR5 PCI-Express Graphics Card (11227-00-40G) £329.99
1 x Intel Core i5-4670K 3.40GHz (Haswell) Socket LGA1150 Processor - Retail £173.99
1 x Samsung 250GB SSD 840 EVO SATA 6Gb/s Basic - (MZ-7TE250BW) £114.98
1 x Gigabyte Z97X-Gaming 3 Intel Z97 (Socket 1150) DDR3 ATX Motherboard £109.99
1 x Corsair Obsidian 450D High Airflow Mid-Tower Case (CC-9011049-WW) £91.99
1 x Seasonic M12II EVO Edition 850W '80 Plus Bronze' Fully Modular Power Supply £89.99
1 x Corsair Hydro H105 Extreme Performance Liquid CPU Cooler (CW-9060016-WW ) £89.99
1 x TeamGroup Xtreem LV 8GB (2x4GB) DDR3 PC3-19200C10 2400MHz Dual Channel Memory Kit (TXD38G2400HC10QDC01) £71.99
1 x Seagate Barracuda 2TB 7200RPM SATA 6Gb/s 64MB Cache - OEM (ST2000DM001) HDD £59.99
Total : £1,149.40 (includes shipping : £13.75).

this is running Windows 8.1, we can't install any AMD drivers without them crashing. And we have updated everything else including the bios. I'm thinking at this point it might be a faulty GPU, I'm just slightly worried about that the AMD drivers wouldn't install, tried the drivers from Sapphire and AMD.

snips86x · 15 Jun 2014 at 20:40

What power supply are you using?

Fallen god · 15 Jun 2014 at 20:41

One in the spec. The card seems to be powered, the fans are spinning, and the rest of the machine is fine. Where just going too install Windows 7 and see if works there, just tried moving it too slot 2 on the PCI-E, and doesn't seem to make a difference.

snips86x · 15 Jun 2014 at 20:45

Oh, lol. Didn't see a PSU!!

Does it work without the gpu? Using onboard?

Fallen god · 15 Jun 2014 at 20:46

snips86x said:
Oh, lol. Didn't see a PSU!!

Does it work without the gpu? Using onboard?

Yeah onboard is just fine, system posts, been updating software all day. Just the GPU doesn't display anything, won't come up on GPU-Z or device manager, and I can't get the AMD drivers too install :/.

P4Clock · 15 Jun 2014 at 20:52

disable on-board in BIOS.

if you have the card fitted and it still booting to on-board then you need to manually turn it off, if there was a fault then there would be no image

Fallen god · 15 Jun 2014 at 20:55

P4Clock said:
disable on-board in BIOS.

if you have the card fitted and it still booting to on-board then you need to manually turn it off, if there was a fault then there would be no image

Forgot to mention I tried this and nothing came up, had to remove the battery to reset the bios.

P4Clock · 15 Jun 2014 at 20:55

When the card is fitted your should no be using the on-board so it will not show up in gpuz of programs manager because your telling the system to ignore it by using the on-board

Edit: tried the card in your system? also try in a different pci-e slot

Fallen god · 15 Jun 2014 at 21:00

P4Clock said:
When the card is fitted your should no be using the on-board so it will not show up in gpuz of programs manager because your telling the system to ignore it by using the on-board

Edit: tried the card in your system? also try in a different pci-e slot

Currently have a laptop, we moved it between PCI-E slots, it seems to be getting power (fans spinning) but nothing ever shows up. Tried to disable the on board again and no luck. I have a friend with a PC we can borrow so might try his GPU tomorrow and this GPU in his system.

So far it just seems like a bum card.

Just switching it back to Slot 2 and going to disable the on board again.

DoneADougalOnSofa · 15 Jun 2014 at 21:06

Check your mobo is running the latest BIOS too.

P4Clock · 15 Jun 2014 at 21:08

dougal1331 said:
Check your mobo is running the latest BIOS too.

+1 on that.

Fallen god · 15 Jun 2014 at 21:16

Yeah it is on the latest version, everything is up to date right now, still not making any headway with this.

P4Clock · 15 Jun 2014 at 21:17

Fallen god said:
Yeah it is on the latest version, everything is up to date right now, still not making any headway with this.

RMA, after testing in a second system

stulid · 15 Jun 2014 at 21:17

Tried the UEFI Bios button on it?

Fallen god · 15 Jun 2014 at 21:48

stulid said:
Tried the UEFI Bios button on it?

Could you expand on this, not sure what button your referring too, going to try and put it into legacy mode and disable secure boot and see if that helps.

Currently installing Windows 7 to just rule that out, even thou it makes little logically sense lol.

deano-5 · 15 Jun 2014 at 22:23

The monitor is plugged into the gpu isnt it?

stulid · 15 Jun 2014 at 22:29

Fallen god said:
Could you expand on this, not sure what button your referring too, going to try and put it into legacy mode and disable secure boot and see if that helps.

Currently installing Windows 7 to just rule that out, even thou it makes little logically sense lol.

Theres a button on the side of the card which turns it from legacy to UEFI support.

Just so im clear on this,

You can install windows etc with the card fitted and see a picture, but when you goto install the drivers its goes wrong?

Fallen god · 15 Jun 2014 at 22:48

stulid said:
Theres a button on the side of the card which turns it from legacy to UEFI support.

Just so im clear on this,

You can install windows etc with the card fitted and see a picture, but when you goto install the drivers its goes wrong?

Oh no, it never shows up, no display from the graphics card, and nothing in the system picks it up. Tried the button just now and no luck, think we will try return it.

deano-5 · 15 Jun 2014 at 22:52

is it wired to the psu?

stulid · 15 Jun 2014 at 22:53

Is there any debris in the slot?