2nd Faulty Unit OCUK

stufflol · 7 Jul 2015 at 21:59

So I have now had my GTX 780 replaced with (after a long time of diagnostic) a faulty Zotac GTX 780ti. System wont even boot with the card plugged in anymore.

OCUK have issued an RMA 2 weeks ago but I wanted to take some more time to confirm that it is in fact the card that is the issue.

They have told me that I have to post the card back however, I paid for the postage on the first faulty unit with no reimbursement (not to mention the hassle I have been through diagnosing and swapping out parts). I fail to think why I should have to pay for postage on a second faulty card when I am the one at great inconvenience!

There is no way I will be waiting up to 28 days for them to return this card to the manufacturer, this has caused me enough hassle.

RJC · 7 Jul 2015 at 23:02

Did the card boot up at all?

Are you running the latest BIOS.

But, place a note in the customer service section and someone will assist.

stufflol · 7 Jul 2015 at 23:06

yes it booted for a month or so but always had random crashes in photoshop 3ds and counterstrike. seems totally knackered now tho

chippy08 · 7 Jul 2015 at 23:15

Why didn't you claim back the return postage on the first card ? Did you keep the postage receipt to claim it back.

5960xNvidiaGamer · 7 Jul 2015 at 23:36

Are you sure the issue isnt related to for memory?. Have you tried
all the steps to ensuring its actually the card mate? I hope you get it sorted.

Ace Modder · 8 Jul 2015 at 00:18

post in the customer service forum section, im sure bailey or another member of staff will be able to sort a collection for you on the card.

Wizzfizz · 8 Jul 2015 at 01:38

^ Indeed

Also post a copy of your return invoice and get that refund, they don't offer you unless you bring it up.

ED209 · 8 Jul 2015 at 07:41

I got my delivery refunded when I returned my 970, as others said post in the customer service section.

one way of ruling out the card being faulty is to try another and if it works then you know its the card.

Glanza · 8 Jul 2015 at 08:54

So it started going what you believe to be faulty but you stuck with it for over a month?

stufflol · 8 Jul 2015 at 09:18

I had to be 100% sure before posting it back, and I could still use it but it would crash.

stufflol · 8 Jul 2015 at 10:57

RMA confirmed, 3rd card lucky eh >.<