2nd line support job description

[zzz]

Hey guys need some advice!
Im looking to take a step up the ladder to 2nd line IT support & would appreciate if anyone can give me a heads up on generally what is expected on the job, even better if anyone working in 2nd line already can give 'a day in the life of....'

I currently work in IT operations & do a bit of 1st line & some 2nd line already e.g checking services & cpu/disk space on servers after receiving automated warning & AV + server updates etc

any advice short or long & what I can do in my spare time to work towards
2nd line would be much appreciated

 

[zzz]

thanks for the replier so far!

apart from what has already been mentioned, can anyone describe any more common problem scenarios 2nd line have to deal with?

I want to apply for some 2nd line support jobs but am doubtful I have the right experience. seen a few job ad's & they ask for experience in tcp/ip/lan/wan/messaging systems etc if anyone can shed any light plz

cheers