30kbps download from a 4mb Virgin line - help!!!

[Jed Shields]

Hi guys,

the past few days my connection has been around 30kbps instead of around the usual 4000kbps. Setup:

First Room

Virgin cable modem connected to Netgear Router connected to Netgear Homeplug.

Other room

Netgear Homeplug connected to Netgear Switch connected to 2 PCs.

This is a fairly new setup, before the Homeplugs the PCs were in the same room as the cable modem and router. However, this setup ran fine for a week, but now I've got a really crap connection!

I've taken my PC into the other room and connected it directly to the cable modem - 4000Mbs fine.

I've connected the Cable modem to the router to the PC - 4000Mbps - fine.

I've reconnected the original method to my second PC - still 30kbps - not fine

I've been on the phone to Virgin for over an hour and they say there's a software problem somewhere. However, I've turned off both Windows firewalls (one Vista, the other XP) and closed down all anti-virus stuff (just AVG actually) and it's still a problem.

Any ideas before I blow my top????

Cheers,

Jed.

 

[meths]

Use Windows Mail or Outlook Express and go onto the Virgin Media Support newsgroup - virginmedia.support.broadband.cable.

They are great at helping and are available even at this time on a Sunday night. I've had a new modem from them and they've booked a technician to come out an see me about my connection whereas the muppets on the phone service basically said the problems were my own fault.

EDIT: It does sound like an issue with your second PC though if the first one is working fine with a direct connection.

 

[Jed Shields]

I'll take a look ...

I've now moved my main PC back to the first room:

Cable Modem to Router to PC 1 - 4000Mbps - great.

However, also connected the router to Homeplug to other PC in other room - 30kbps - crap!!!!

Is there an incompatability with the Homeplug? It's a 200 Mbps Netgear one so speed isn't an issue ...

 

[Jed Shields]

In response to your edit - both PCs were downloading at 30mbps or less when they were in the other room connected by the Homeplugs ...