360 - 3 red lights and woolies say NO

bigbilly50

bigbilly50

bigbilly50

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Joined
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591
Location
Fife
Just had my 2nd 360 go duff on me - out of nowhere, switched it on today and Ive got the dreaded 3 lights.

Ive only had it 6 weeks and dont want a refurbished or repaired one so not really wanting to send it back to MS.

Unfortunately the staff in woolies tell me that they DO NOT replace them and I HAVE to send it back to MS....

Are they within their rights to do this ???
 
I'm not sure but it's the same with all stores. If you have a faulty item over 30 days old, you will have to contact manufacturers, not stores that sell them.
 
i work at gamestation and i've been exchanging them as long as the punters have their receipt,no problems
but my mate who works at comet will not replace them ,he just tells them to ring microsoft
 
The water always seems to be murky when it comes to this sort of thing.

It seems that most retailers will send you off to the Manufacturers if you purchased the product more than 28 days ago. Whether they are allowed to do this, is another matter, but they do, and they get away with it all the time :(
 
print out that link, highlight the important parts, ask for a replacement, if they refuse slap the sales of good act down on the table and tell them that you suggest they read it and ask for the manager. Be polite, tell them your not available to be around for when MS offer a pickup or drop off due to work commitments, also you could say due to this MS suggested you are within your rights to get a swap at the retailer who sold it to you as all they would do is send it to MS themselves as faulty item.
 
McManicMan said:
print out that link, highlight the important parts, ask for a replacement, if they refuse slap the sales of good act down on the table and tell them that you suggest they read it and ask for the manager. Be polite, tell them your not available to be around for when MS offer a pickup or drop off due to work commitments, also you could say due to this MS suggested you are within your rights to get a swap at the retailer who sold it to you as all they would do is send it to MS themselves as faulty item.
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Cheers, will give this a blast tomorrow.
 
It won't work - microsoft's service level agreement with the retailer is to deal directly with the customer, and thats what woolworths is following here, and it falls legitimately within the sale of goods act. SOGA does not just allow you to have an immediate replacement, and the manufacturer has a right to inspect any faults first. Over the 28 period anyway. I worked for an electrical retailer for six years as a customer services manager.
 
I had all this a couple of months ago....

http://forums.overclockers.co.uk/showthread.php?t=17609631&page=2&highlight=comet

See post 45 for the response I received from consumer direct on the matter. To sum it up the retailer who sells you the item is responsible for faulty goods, not the manufacturer. Whether or not you will be able to make woolworths see it this way is entirely another matter, I ended up going the MS route, had a replacement within 4 days.
 
But what people fail to realise is that manufacturers and retailers have a conflicting set of rights which clash with SOGA and this is where horribly bloated returns procedures cause issues like this. I totally hope you get it sorted to your pleasure, but it might take a bit of work.

The thing is, it is not always up to the consumer to demand an instant replacement or full refund without prior inspection of the product by an engineer, and with complex grey goods such as 360s, the manufacturer takes this upon themselves to ensure that the failiure rate is manageble.
 
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LadFromWales85 said:
Just for reference, do Microsoft send you a new or reconditioned unit back?
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Mine was brand new, but i'm not sure if they do that with all cases, they may refurbish where possible.
 
I'd never accept a refurb, as I baby everything I own. A refurb never looks new, like all my stuff, so I'd never be happy! If it wasn't new, i'd return it, and return it...until I got one new!
 
DailyGeek said:
It won't work - microsoft's service level agreement with the retailer is to deal directly with the customer, and thats what woolworths is following here, and it falls legitimately within the sale of goods act. SOGA does not just allow you to have an immediate replacement, and the manufacturer has a right to inspect any faults first. Over the 28 period anyway. I worked for an electrical retailer for six years as a customer services manager.
Click to expand...

I took mine back to my local HMV where I got it on release day. They were reluctant to give me a replacement but I insisted that I wasn't able to get a replacement by any other method due to commitments, I also said that M$ has suggested I take it to HMV. This of course is all crap because I didn't even speak to M$. Got my reaplacement and all I had was a dodgy drive tray.
 
RoB- said:
I took mine back to my local HMV where I got it on release day. They were reluctant to give me a replacement but I insisted that I wasn't able to get a replacement by any other method due to commitments, I also said that M$ has suggested I take it to HMV. This of course is all crap because I didn't even speak to M$. Got my reaplacement and all I had was a dodgy drive tray.
Click to expand...

Like I said, within 28 days of purchase, its somewhat of a different matter.
 
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