Yeah all you need to do is give them a ring and if you have already registered your console then they'll have all your details and it can be setup instantly.. if not you just have to give them your details and your console details, then they can sort it out for you. It's all pretty straightforward, you don't need the original paperwork, they didn't even ask for proof of purchase, just when I bought the console.
I just rang them, they were helpful actually and I didn't have to wait more than about 5-10mins for someone to answer.
The number I used is the one listed on their FAQ: 0800 587 1102
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