360 Return Turnaround Time?

Arsey · 7 Dec 2006 at 15:03

My 360 was taken away by UPS on monday after I got the 3 red lights. But I have had no email off microsoft or UPS, they just came to collect it and off they went. What is the usual turnaround on these consoles and how do I go about seeing when it will come? Phone MS or UPS?
Thanks.

Whappers · 7 Dec 2006 at 15:16

I think the general turnaround time is something in the region of a week although I have heard of instances where it has taken less and instances where it had taken months.

Psycho Sonny · 7 Dec 2006 at 17:06

they told me 5 days turnaround time, mine got picked up today and its my 2nd 460 to have died lets hope the 3rd one lasts

wedgie · 7 Dec 2006 at 17:33

My first 360 went to MS on the monday, came back to me on the friday.

My second 360 went to MS on the tuesday, came back the next tuesday.

Shamikebab · 7 Dec 2006 at 17:39

My housemates took 3 days.

Arsey · 7 Dec 2006 at 17:50

So there is no real way of tracking where it is?

Psycho Sonny · 7 Dec 2006 at 18:06

my warranty runs out in a month i hope my 3rd one doesnt break - should i buy a new warranty?

wedgie · 8 Dec 2006 at 16:14

Arsey said:
So there is no real way of tracking where it is?

MS will give you a ref number when you ring them, you can call them to find out how it's going, tho it will only go as far as telling you if they've recieved it/sent it back.

Burned_Alive · 8 Dec 2006 at 16:22

Do they send you back the same unit?

wedgie · 8 Dec 2006 at 21:02

The first time where the problem was with the DVD drive I got a new 360, the second time where I had the 3 red lights they sent it back fixed.

Et2 · 8 Dec 2006 at 21:43

Had a freezing problem with 360 after november update.
Also GOW disc was scratched by 360 sent it to ms.After a 7 day turnaround and a new 360 they say it's my fault gow disc is scratched? :eek:

How i do not know but i am expecting a call back from microsoft as i have stated the console scratched the disc and i want a replacement.