360 RMA - Help please :)

jake000 · 25 Feb 2008 at 14:11

I am about to send my Xbox 360 back to Microsoft for an RMA. I understand that I just put the console in a box and thats it.

Do I need to put anything else in the box with it? Any documentation?

I have a UPS Electronic Return Label - I stick this on the box. I also have an Electronic Return Label - do I keep this?

Thank you

david334 · 25 Feb 2008 at 15:31

just put in the xbox box it came in dont put no pads hard disk or memory unit just the console

jake000 · 25 Feb 2008 at 16:10

thank you

NorthstaNder · 25 Feb 2008 at 19:24

you can't use the original xbox box. that's one thing customer support did say to me when i phoned through for my second repair.

i'm presuming this is because it doesn't come back in the same box.

Shamikebab · 25 Feb 2008 at 19:28

Its also so that they aren't easily identifiable from the outside. Id presume you shouldn't put them in a box saying 'diamonds and unmarked notes' either.

Inazuma · 25 Feb 2008 at 19:55

Write the reference number down and put it in the box with the console.

Dingleberry88 · 25 Feb 2008 at 20:02

Can't hurt to put a note in with your name, address and email too.

Hector · 25 Feb 2008 at 23:32

NorthstaNder said:
you can't use the original xbox box. that's one thing customer support did say to me when i phoned through for my second repair.

i'm presuming this is because it doesn't come back in the same box.

i suspect it's because the original box lacks protection and they don't want extra repairs. on return they want the user to get the thing back working and it's in the intrest of both partys that the unit lives through the mail.