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560Ti PhysX broken?

Nealio

Nealio

Nealio

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Joined
16 Jan 2008
Posts
150
Location
Clevedon
I've had an EVGA 560Ti Superclocked since the tail end of 2011 and never had any issues with it (although I don't think I ever played any PhysX games on it). Then a few weeks ago I upgraded to an EVGA 670 and sold my 560Ti to a guy who was changing from ATI as he wanted an nvidia card for PhysX in Borderlands 2.

A couple of days later he comes back and says PhysX just doesn't work properly on this card, Borderlands 2 freezes seconds after start if PhysX is enabled (but runs perfectly if disabled). Also, all PhysX demos work fine for solid body physics but as soon as any fluids are introduced, they freeze or CTD etc. He tried reinstalling windows and all drivers etc. but it just won't work.

I said OK, bring it back to me and we'll try it on my machine. First we tried all the same benchmarks/physX demos etc. and Borderlands 2 on my PC running my 670, all ran flawlessly.

Swapped the 560Ti in and sure enough, problems in all the examples he stated.

I'm struggling to understand how it could be a hardware problem, opinions?
 
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Nealio said:
I've had an EVGA 560Ti Superclocked since the tail end of 2011 and never had any issues with it (although I don't think I ever played any PhysX games on it). Then a few weeks ago I upgraded to an EVGA 670 and sold my 560Ti to a guy who was changing from ATI as he wanted an nvidia card for PhysX in Borderlands 2.

A couple of days later he comes back and says PhysX just doesn't work properly on this card, Borderlands 2 freezes seconds after start if PhysX is enabled (but runs perfectly if disabled). Also, all PhysX demos work fine for solid body physics but as soon as any fluids are introduced, they freeze or CTD etc. He tried reinstalling windows and all drivers etc. but it just won't work.

I said OK, bring it back to me and we'll try it on my machine. First we tried all the same benchmarks/physX demos etc. and Borderlands 2 on my PC running my 670, all ran flawlessly.

Swapped the 560Ti in and sure enough, problems in all the examples he stated.

I'm struggling to understand how it could be a hardware problem, opinions?
Click to expand...

I always thought these newer nvidia cards have dedicated PhysX processors? Sooo, if that processor alone is faulty that might explain the problems exclusive to PhysX.. I'll google a bit for you see what I can find
 
Here's an example of some screenshots from the Batman Arkham Asylum benchmark, massive glitching/artifacting seemingly originating from where there would be PhysX cloth banners hanging from the girders if everything was working right.

ShippingPC-BmGame+2013-01-20+16-51-14-38+%28Custom%29.jpg


ShippingPC-BmGame+2013-01-20+16-51-25-52+%28Custom%29.jpg


ShippingPC-BmGame+2013-01-20+16-51-34-14+%28Custom%29.jpg
 
As PhysX is hardware accelerated using CUDA, I would say the 560 is faulty. If still with warranty, it is grounds for return.
 
If it works in your machine on the same games but not on his. Then surely its his machine that is faulty...?
 
Jarrod said:
I always thought these newer nvidia cards have dedicated PhysX processors? Sooo, if that processor alone is faulty that might explain the problems exclusive to PhysX.. I'll google a bit for you see what I can find
Click to expand...

Nope, I've seen a few people say this and I'm curious as to where it's come from.

PhysX is just run on the GPU, there is no special dedicated PhysX processor.
 
At a guess one of the SMs is faulty (or somewhere along the path of its IO) - very few games load up the entire lot tending to put a heavier load on a smaller number of them whereas something like PhysX being more parallel by nature tends to put a smaller load on a higher number of shader processors. So gaming without heavy GPU compute use was probably not exposing the weakness.
 
Hi,

to see if it is related to the graphics card you can go to the NVIDIA control panel and set physX to the main GPU or to CPU.
If you not sure what is causing the issue or think it is the card just go for a RMA, that is no problem and we will change the card on purpose. Let me know if you have question about the RMA
 
dominik, thanks for the reply :)

I have tried switching the PhysX to CPU and all the physics demos etc run fine (but very slowly).

I have had my support ticket on the EVGA site answered by a helpful guy who suggested running 3DMark11, Heaven Benchmark and OC Scanner, all of which run fine. However none of these use PhysX.

I've tried 3DMark Vantage which does have PhysX support and it's as expected - CPU PhysX runs, GPU PhysX freezes.

With my 670 in, the GPU accelerated PhysX test runs fine.

So I'm pretty sure something is up with the 560Ti card.

Can't fault EVGA support so far :cool:
 
Oh - I have one more question - My 560Ti is the 'Maximum Graphics Edition' Crysis 2 package and the card has Crysis suit style decals on it.

If I get a RMA card, will it be another with the Crysis decals or just the normal 560Ti type?

If it would be a normal card, would it possible for the service centre to swap over the Crysis type fan cover onto the replacement card?
 
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Hi,

the Vantage PhysX test can be buggy but generally it would point to the card. If you had the 560 connected with different PCI.E power connectors then the main card you can try to connect the main card with the PCI.E power connector of the 560 to make sure the PSU is fine at this end.
If you wish to receive a Crysis Layout back send me a short message to [email protected] with your S/N then I will arrange this.

PS: We would never offer a 650ti for a 560ti ;)
 
dominik, thanks, I have submitted an RMA request on the site

I have yet another question!

I'm looking at the warranty page on the EVGA site which has the following:

Long term warranties are available on applicable parts if registered by the original owner within 30 days of purchase. A valid invoice is required from an authorized reseller to verify any long term warranty. If parts with long-term warranty availability are not registered within 30 days of purchase, if they were given away or sold, then they will follow the standard 3 year limited warranty terms.
Limited 10 Year Suffixes: -ER, -E1, -E2, -E3, -A1, -A2, -A3, -A4, -AR, -AX, -CR, -CX, -DX, -FR, -FX, -SG, -SX
Non-Transferable Warranties:
Limited 2 Year Suffixes: -ET, -EL, -LA, -LE, -LR, -LX, -T1, -T2, -TR, -TX
Limited 1 Year Suffixes: -B1, -BR*, -BX, -DR, -RX**
* 100-UT-0400-BR is covered under a 30 day DOA warranty only.
**Recertified products with –RX as the suffix carry a one year warranty, but follow a different RMA process and recertified products are not eligible for the Optional Extended Warranty, Step-Up or EVGA Advanced RMA Programs.
Click to expand...

My card has an E1 suffix and therefore has the 10 year warranty on it.

I gather I will almost certainly receive a 'recertified' card as replacement, which will have the '-RX' suffix.

Does this mean my replacement will now only have a one year warranty or does that only apply to cards originally bought as recertified?

ie does my 10 year warranty still continue or not?
 
Hi,

the warranty is always based on the originally card, no matter what P/N ending the replacement will be. Normally it should be a KR model you will receive. If the originally product did qualifie for 10 years of warranty this will just run on. For example if the card is 2 years old you will have 8 years of warranty on the replacement
 
Just to update:

Received the replacement card back from RMA today.

It is another Crysis 2 version 560Ti as requested :)

Using it now and have tested it with all the demos and benchmarks that were freezing/artifacting previously, all work perfectly.

Really pleased with the quick hassle free service received from EVGA to deal with this. The way it should be, will continue to buy EVGA stuff in future.

Thanks again Dominik :)
 
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