5700XT Driver Timeout Issues

[Rowan88]

Hi,

I had an issue with the 5700XT about a year or two ago (and it was a commonly known issue) where it would black screen etc. I ended up "stabilising" it by underclocking the card and putting fan curves onto it.

However I built my friend a PC at xmas and it had been working fine until about a month ago. He was constantly getting driver timeout issues then his screen would act all glitchy.

I tried everything I could find on the known issue from fresh driver installs, disabling options, to even playing without the AMD software.

Playing without AMD made it work better for about a week but it has since started the issues again.

He is going to hand it back to me to try some stuff but does anyone have any ideas whats causing it? I have tried everything I could find online regarding it but nothing seems to fix it.

If we cannot get it sorted what is AMD RMA like in terms of returning it and would he get a new card or a refund etc?

Cheers

 

[Rowan88]

The vendor was a "high street retailer" and was only bought last Dec so well within the 1 year.

I just want to know (apart from a fresh windows install) is there any other things anyone knows could fix this before I consider the card (software?) a dud and get it replaced.

And if replacing it what is a suitable replacement?

 

[Rowan88]

Why wouldnt you consider a fresh windows install? some times it works wonders and likely the fastest way to sort any kind of software issue.

I am going to do the fresh install for him once I receive it as a "last option" as this should never be your first port of call.

I am just wondering if this doesn't fix it then its got to clearly be hardware related correct?

 

[Rowan88]

Another 5700 XT is really all that could be offered for a like for like swap as far as AMD cards go. A 6700 XT would be a large upgrade. The 3060 is around the same sort of performance on the Nvidia side of things and generally a better card.

Yeah I thought as much...

Guess when I get it the only thing I can try that he's not is to enable a custom fan curve and failing that a fresh windows install..

If no luck then I guess its going to need to be seeing if Gigabyte can replace it with a NVIDIA card which I would happily take at this point.

 

[Rowan88]

I tried the following:

- Fresh driver clean up and install
- Auto under volting the card
- Custom fan curves
- Enabling ioapic 24-119 entries (or in MSI B450 case I assume its called "Above 4G Memory/Crypto Mining Currency")
- Making sure power options were set to "High Performance"
- Windows Verification File Check & Repair
- Updating chipset drivers
- Disabling Freesync and the extras (AntiLag, Chill, Boost)


The only thing I haven't done yet which was my last resort was a fresh windows install which I will try tomorrow,


If this doesn't work I assume the card must be faulty?


Does anyone have anything else I should try before contacting GIGABYTE about a replacement (preferably a NVIDIA card replacement)

 

[Rowan88]

OK,

Received the PC today and tried a few things to no luck.. so..

I done a full reinstall of windows and only installed Chrome, Antivirus, Windows Update, latest AMD GPU driver and motherboard Chipset and BIOS. I then opened AMD Catalyst and got this report from Avast:

https://ibb.co/4RyKg4z

I then assumed that maybe the antivirus was blocking something so I removed it completely but still the same issue occurred.

I also found a way to make the error appear. If I open AMD Catalyst and drag the corner of the window back and forward you see it sort of glitch/jump then eventually it gives the Driver Timeout error. When it first comes back the desktop seems glitchy and slow. (SEE VIDEO BELOW)

https://vimeo.com/575870401

Now that I have a way to making the error appear I tried testing the following stuff for hardware issues:

1) Reseating the GPU - still gave error
2) Removing PCIe extension cables - still gave error
3) It was originally using both PCIe cables going to PSU so I only tried using one with the tail attached - still gave same error

Does anyone have any ideas or stuff I can try??

I am also going to swap out my rigs RX580 with his and see if the problem persists in mine.

 

[Rowan88]

It certainly is strange. And having done a fresh windows install with latest drivers kind of rules out a software issue, being the cause. So perhaps a faulty card or perhaps another failing component - PSU perhaps?

I am going to try my RX580 in his machine, so surely if it was the PSU this would cause the same issue?

But then again a small google search of "5700XT driver timeout" throws back millions of results going back 2 years with same issues, but I have tried every possible outcome.

 

[Rowan88]

I swapped the GPUs around (including AMD clean up and latest (recommended) driver install):

In his PC with my RX 580 so far it hasn't crashed opening AMD. I also ran Tomb Raider benchmark a few times but ran successful, just trying RDR2 Benchmark just now.

I put his Gigabyte 5700XT into my PC and ran Tomb Raider benchmark twice with no fails. In AMD it does look glitchy but never crashed. I then ran RDR2 and went to change the resolution and got the Driver Timeout Error popup.

So I assume this is 100% either a faulty GPU or a bad GPU/Driver combo that AMD refuses to address "properly".


Does anyone know am I best contacting the retailer I got it from or going straight to Gigabyte?

 

[Rowan88]

Thanks for the reply,

Yesterday I must have ran DDU/AMD Cleanup about 50 times, I must have tried at least 10 versions of drivers. Sometimes games ran the benchmark fine, sometimes crashed instant.

I tried playing around with undervolting/fan curves etc to the point I feel I have exhausted all options.

Right now I just have it back to the latest 21.6.1 driver and the first sign if issues I guess I will need to return the card.

Going from the info you gave looks like I need to go via "High Street Retailer" that we bought it from but I'll contact Gigabyte first.

If they agree to take it back only thing worrying me is if they try to replace it with another 5700xt and I get the same issues, which going from google searches sounds like thats what is going to happen

UPDATE:

I contacted Gigabyte but need to wait 5-10 days for reply
I also contacted "High Street Retailer" who basically said if its faulty they will refund, but I mentioned the price of GPU have doubled so I would rather exchange or alterative but they just mention they have no stock

 

[Rowan88]

ive had my gigabyte 5700 xt for 16 months nothing but problems playing warzone and wow I've finally found something that works for me there a option to just install the drivers now no amd software I've picked that then i use msi afterburner to control the fan leave at default and i undervolt and underclock the card manually

My settings are

core voltage 1080
core clock 2000
and set the power limit to +0%
i have my memory overclocked to 1800

i found if i touch the power limit it crashes hope this helps i think the card are coming out well overvolted and are overclocked to much maybe even try -10 on power limit

hope this helps I've had nightmare with my card don't think ill get a amd card again

I will give that a go today (god knows I've tried everything else!)

But what's making me wonder it won't is last night I reinstalled a fresh windows, then I never installed AMD driver or software, I just let Windows install the driver so it does show in Device Manager as 5700XT.

Then I tried to run Tomb Raider Benchmark and Unigine Heaven and both crash to the desktop or restart the PC. Weird thing is AC Valhalla seems to pass no problem :S

Will post my findings here soon with the above method but like I say I am putting this down to a faulty card as I did underclock the card to 1650MHz and it still crashed.

Hopefully GIGABYTE reply to my ticket soon, does anyone know how they are with RMAs? I really don't want my friend to take £330 return for his 5700XT as he won't get anything close to a decent GPU just now but if GIGABYTE are terrible then it might be the only option.


And I am with you, I have always swayed to AMD (even my RX580 has been a brick wall for many years) but after doing a 5700XT MECH OC with issues that somehow we fixed and now this 5700XT GIGABYTE on top of reading all the issues people.

I think paying the little bit extra for NVIDIA and possibly losing a small % of performance is worth it for stability.

 

[Rowan88]

ive had my gigabyte 5700 xt for 16 months nothing but problems playing warzone and wow I've finally found something that works for me there a option to just install the drivers now no amd software I've picked that then i use msi afterburner to control the fan leave at default and i undervolt and underclock the card manually

My settings are

core voltage 1080
core clock 2000
and set the power limit to +0%
i have my memory overclocked to 1800

i found if i touch the power limit it crashes hope this helps i think the card are coming out well overvolted and are overclocked to much maybe even try -10 on power limit

hope this helps I've had nightmare with my card don't think ill get a amd card again

Ok,

I used DDU to remove any traces of AMD GPU in safe mode, I then ran the latest driver software till it extracted in my C:/AMD folder then cancelled the setup.
I went into Device Manager and installed the driver here using that folder as a reference.

I then installed Afterburner and changed the settings to what you had (with 0% power limit) and so far:
-Assassins Creed Valhalla - passed benchmark (only ran once)
-Shadow of the Tomb Raider - passed benchmark (only ran once)
-Unigine Heaven - PC RESTARTED (tried twice)
-Red Dead Redemption -

So going from here I think its safe to assume this is got to either be a 5700XT/Windows 10 update clash OR faulty GPU/bad drivers.

Can see me getting nowhere with GIGABYTE and having to accept a full refund from "High Street Retailer" since they like many others have no stock

And the 3600XT can't run without a GPU correct

 

[Rowan88]

I had issue's with my 5700XT with black screen crashes a few months ago, it turned out to be Hardware accelerating in Discord that was causing it. Turned that off and it's been fine ever since.

Would be a nice attempt for me but I don't even have discord installed yet, trying to work off as fresh of a build as I can.

I thought I got somewhere there were all I did was turn the POWER LIMIT in AMD to -50% as I heard too much can cause instability.
I ran 3 benchmarks which all passed, then I started playing Resident Evil Village, worked for about 5mins then black screen to desktop. Checked event viewer and the standard:

"Display driver amdkmdap stopped responding and has successfully recovered".

I have already tried adding the regedit for TdrDelay to 10 but still doesn't help
I think I am at the point I've physically done everything I can, it must 100% be a faulty card.
My only options now are hoping Gigabyte respond and accept to return it for repair/replacement and don't send me back to the seller as they will just give me the £330 back which won't get me a graphics card anywhere near the same performance (if I even get any!)

I also ran a full 16GB memory test which passed 100%.
I did at some point get some Processor error in Event Viewer a few times the PC restarted or display stopped. What is the best way to rule out my 3600XT being the issue?

 

[Rowan88]

There a option in the amd driver set up just to install drivers no software no need to do it manually makes it easier

I know how you feel I wanted to send my back aswell no point as no replacment are available and full refund won't buy you anything decent have you just tried to game on it instead of benchmarks see if it will play them as bench marks can be tricky

They say put it on pci gen 3 in bios and use x2 power supply cables to gpu

Good luck mate

I have tried just installing the driver only, still crashes/restarts, I even tried a letting Windows install the driver for me, same issues... reason its pointing more towards Hardware each day I test.
Also its not just benchmarks, as stated I was playing games and it would crash, sometimes even just opening AMD Catalyst and moving the box around made the driver crash as I have in a video.

Disable anything with hardware acceleration like the post said above I have it disabled on battlenet Google chrome and discord

I don't have any other program installed, I am working off a fresh windows so unless windows itself has a Hardware Acceleration setting then this won't help but thanks.


I even registered on the GIGABYTE forum but still not received the email back "approving" me...
Just hope they respond to my ticket ASAP

 

[Rowan88]

want me to test it in my sons rig? He has a 5700xt that runs fine so a simple swap out and if it crashes then we all know!

Appreciate the offer m8 but Ive already tested it in my rig and done same issues... and my RX580 ran fine in his. Plus his brother had a 5700XT Mech OC so we could always try his (just dont want to cause anymore issues with his lol).

I think this is 99.9% some sort of VRAM or Power Delivery issue with the card itself. That seems to be what most point to.

Get ill just need to pray someone is selling stuff in the members market for around RRP

 

[Rowan88]

Sorry if this has already been suggested but I had a Asus 5700 non xt with similar problems. What fixed it for me was updating the firmware of the GPU itself. After that no more problems. Apologies if you have already tried this.

Do you mean a GPU BIOS update?

If so how would I go about that and how do I know what the latest version should be? I always thought people only upgraded the GPU BIOS to "fake flash" it to be other models.

 

[Rowan88]

When I updated mine i used the AMD VBFlash utility downloaded from here https://www.techpowerup.com/download/ati-atiflash/ it was a few months ago and I can’t remember the full process but this should be a good start.

Cheers I will look into it more but flashing a GPU sounds sketchy to me lol. Knowing my luck I will brick it or something, especially if the card is randomly crashing as it is lol.

which is the card (model and revision?)

Gigabyte 5700XT OC Gaming 8GB
GV-R57XTGAMING OC-8GD
Rev 2.0

 

[Rowan88]

Radeon™ RX 5700 XT GAMING OC 8G (rev. 2.0) Gallery | Graphics Card - GIGABYTE Global

no bios update ....


maybe call GBTech and ask them?

I want to, but there is no contact number for them.
Its either :

a) forum which I have registered but not heard any approval back from them
b) ticket system which I have done but takes 10 days for response

 

[Rowan88]

I sent them an email also stating all the stuff I tried, photo/video proof, proof of purchase..
Just need to hope they agree to take it for REPAIR or REPLACEMENT as if they send me back to Currys then I need to take a refund that doesn't help me replace the GPU needed to run the PC.

Unless I keep it till Nov when its out of 1yr and then ask Gigabyte but even then that is risky.

I will let you know what response (if any!) I get.

 

[Rowan88]

https://imgbb.com/4RyKg4z

have you tried ticking the box that disables the issue detection?

Yes, and also it done same issue when AMD wasn't even installed.

TLDR is:

"High street retailer" agree to refund the money but have also agreed I can send to Gigabyte for repair/replacement first. I am paying the postage fee's to send it to Gigabyte this week for repair or refurb/replacement. If they cannot fix or don't have any to swap it with then we will just need to take the refund and look for a second hand GPU somewhere

Will post an update when I hear from Gigabyte.

 

[Rowan88]

Ok..

Got reply from Gigabyte saying card worked fine for them but they replaced it anyway as a gesture of goodwill but I wont be able to send it back for the same issue.

Fresh windows install.. new GPU installed.. and I even installed the AMD driver version they used in their screenshot of 3D Mark Timespy.

The Driver Timeout Error popped up but the test continued to run and pass. So I can only assume they have Error Detection turned off.

I then tried a few games and got the same issues.

So this has 99.9% got to be an AMD Driver + Windows issue and has been for around 2 years. I even checked the AMDHelp subreddit and even more people this week have posted this issue.

I think my only option now is to refund the GPU for £330 and try and source a second-hand NVIDIA card for him.

I have completly lost all faith in AMD now and being one of the "fanboys" who defended them for years I can hold my hands up and say they were right all along.