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570GTX crashing randomly

Mace71

Mace71

Mace71

Associate
Joined
7 Dec 2012
Posts
8
I bought an MSI GTX 570 OC Twin FrozR 3 1280MB earlier this year from OCUK and all has been fine and dandy until the last couple of weeks. One day I started up the PC to see loads of lines across the boot up screens, uh-oh I thought and I had to do a roll back windows save thingy and then it started up.

I thought it may be a badly installed driver so I installed the newest beta and all seemed good but now it's crashing randomly in games. I played Far Cry 3 for a week no problem but now I get the checkerboard pattern, screen freezes, sound keeps going and I am kicked back to desktop with no message that the graphics driver had crashed just that he game had stopped responding. If I then restart the PC I can play ok for hours.....?.....?

Started up the PC this morning and when it got to the desktop showing I had a psychadellic colour scheme for a few seconds then it appeared normal and a pop-up message that the display driver had recovered from a crash! But then I have been playing DCS A-10C no problem!

I can't work it out. I sent a message to OCUK about an RMA but I don't think it will appear not working when they test it as I ran Heaven Benchmarking, which they told me they use, an it gets through it not problem.

Totally perplexed at this.

EDIT: rest of my spec: MSI GTX 570 OC Twin FrozR 3 1280MB GDDR5 | Samsung F3 1TB | Corsair 6GB DDR3 | Gigabyte EX58-UD3R Intel X58 | LG DVD±RW SATA DL RW | Corsair TX 650W ATX2.2 PSU | Intel i7 920 2.66Ghz D0 OC'd to 3.40GHz | Coolermaster V8 CPU Cooler | W7 HP 64 bit
 
A guy recently had the same problem with a 560TI. It was fine gaming but on desktop, it would crash with the same error as you. I altered his BIOS on the 560 to up the clocks voltage for idle (in case it was not getting enough oomph to run the desktop) and this helped but didn't cure it.

I would see if he pops on with his RMA experience because imo it is a faulty card.
 
It is happening every time I switch on my PC now and then when it restarts itself, after all the artifacts all over the screen, it starts up ok. Occasionally it will happen whilst browsing the net or just on the desktop but has not since happened whilst playing a game!

If I send this off the OCUK but could it be a driver issue? Could a driver keep crashing without the hardware being faulty?
 
This is now driving me mad!!

As expected it has been getting worse whereby now the screen freezes and get the artifacts, games crash to desktop or restart the PC totally and sometimes happens whilst watching YouTube vids and always happens on the first startup of the PC.

But, it NEVER crashes whilst I test using Heaven benchmarking (this is the software that Overclockers UK said they use to test cards that are RMA'd) and I have run the benchmark, and actually walked around the test and it will never crash!!! Yet, I'll play a game after that and it will crash the display drivers!

So, I have a card that I can't use! Can't play games and can't send back as I know it will pass the tests at OCUK's end!

What can I do and why will it not do in Heaven BM what it does in games?!!
 
No dude they dont just run this test then deny RMA.

Send it back its broken or try a new windows install since you probs botched the registry with loads of crap.

If still doing after new windows then RMA.
 
wazza300 said:
does it do this only from a cold start? after the pc has been switched off for a long time?
Click to expand...

No. It does it at every cold start, sometimes I have to restart 3 or 4 times and then it will boot to Windows with no problems but then will occur when playing games. I will get the artifacts and then sometimes looks like the colour bit depth has changed to really low and I get a psychedelic colour effect. Sometimes the whole PC restarts and other times I get kicked back to desktop and a message that the display driver has crashed and recovered.

I have deleted all drivers and reinstalled (but with the artifacts sometimes appearing on the BIOS splash screen I doubt it's driver related as the drivers won't have 'loaded' by then) but still the same thing. I can run benchmark software for hours and have no problems and I play a game and bang, artifacts and crash!

I don't understand why! Thing is about RMA is that I am unemployed and the cost to send the card back will make me struggle and if they find nothing wrong I have to pay to get it back which is just throwing money away in my current situation.

I have a card I can't use and fearful about sending back....

EDIT: Think I will bite the bullet and RMA to OCUK
 
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This is the first time I have done an RMA and wondering how it all works. It will be checked etc and when found faulty do they get the same card from MSI (OCUK dont have the MSI GTX 570 OC Twin FrozR 3 1280MB GDDR5 available anymore)?

If not then is it replaced for another card of the same value as when I bought it last January or the same spec as the faulty card? If it is the latter, then there are no factory OC'd cards with the Twin Frozr fans (both features I wanted and reason I got that card) except for the 660Ti which are in the £239 price range (I paid £250 for the GTX570) so how does this work?

A little worried and confused ATM. OCUK will get the card tomorrow, how long does it normally take for testing, roughly?

Thanks
 
Msi usually have a batch of refurbished cards,if they can't fix yours you'll probably get one of those if not they might refund you or send a similar card

That's usually the way with motherboards
 
Im guessing the refurbs are all up to scratch? Like not old ones I mean :)

OCUK received my card on Monday morning and by the afternoon I had an email from them saying they were sending to MSI for 'repair or replacement' so does that meanOCUK have checked it and it's down to MSI to repair or replace?
 
Well, OCUK done good :D

Received an email this afternoon telling me that the 570 is kaput and I will get a replacement of a MSI GeForce GTX 660 Black Knight 2048MB GDDR5 which is awesome! Thank you Overclockers, in 6 years of you solely using you you have never let me down :)
 
Mace71 said:
Well, OCUK done good :D

Received an email this afternoon telling me that the 570 is kaput and I will get a replacement of a MSI GeForce GTX 660 Black Knight 2048MB GDDR5 which is awesome! Thank you Overclockers, in 6 years of you solely using you you have never let me down :)
Click to expand...

It's a decent swap. The 660 is ahead in 90%+ of things, runs cooler and draws less power. I'd be very happy too. At first I was thinking "hey what about the 192-bit bus" but after looking at reviews I'd be happy too. Good on OCUK, I hope you have fun :).
 
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