Associate
- Joined
- 11 Aug 2007
- Posts
- 1,662
Hi there,
I upgraded my phone with EE back in February, it is a Sony Xperia 1 IV. I have unlimited data on 5G, and have the 'fastest speeds' (according to their marketing). The 5G mast is literally outside my flat, so I usually get 70-80MB/s download speeds.
For about two weeks now, my speeds overnight just suddenly dropped, down to 20-30MB/s. This has happened twice now, once, back in July, and it seemed to last a few weeks to a month, then they jumped back up again to 70-80MB/s. I spoke to EE back then, and I think there was some work going on with the mast.
But I've been speaking to them again since this happened again, and according to them, there are no issues with the mast at all at the moment. I've tried all of the technical tips and advice they have provided, to no avail. It has been raised to the level 2 technical team as a complaint, and they have provided no resolution either, sent another report to another department who have come back again saying there is no issue with the mast in my area.
I think this is now due to get passed on elsewhere within EE, back to some admin team or something, I'm not sure. But I'm still no further on with a resolution. I'm not using any kind of VPN or anything either.
I'm just a bit stumped as to why my speeds have been cut in half on two occasions, moreso this time, with no issues in my area. I realise the speeds I'm actually getting at the moment aren't inherently bad, it's just 30MB/s is a big difference from 80MB/s, and I use my phone as a hotspot on my PC for downloading games etc. as it is much, much faster than my home broadband connection.
Does anyone have any ideas, help or advice for what may be going on, and/or how I can resolve this please?
Thank you.
I upgraded my phone with EE back in February, it is a Sony Xperia 1 IV. I have unlimited data on 5G, and have the 'fastest speeds' (according to their marketing). The 5G mast is literally outside my flat, so I usually get 70-80MB/s download speeds.
For about two weeks now, my speeds overnight just suddenly dropped, down to 20-30MB/s. This has happened twice now, once, back in July, and it seemed to last a few weeks to a month, then they jumped back up again to 70-80MB/s. I spoke to EE back then, and I think there was some work going on with the mast.
But I've been speaking to them again since this happened again, and according to them, there are no issues with the mast at all at the moment. I've tried all of the technical tips and advice they have provided, to no avail. It has been raised to the level 2 technical team as a complaint, and they have provided no resolution either, sent another report to another department who have come back again saying there is no issue with the mast in my area.
I think this is now due to get passed on elsewhere within EE, back to some admin team or something, I'm not sure. But I'm still no further on with a resolution. I'm not using any kind of VPN or anything either.
I'm just a bit stumped as to why my speeds have been cut in half on two occasions, moreso this time, with no issues in my area. I realise the speeds I'm actually getting at the moment aren't inherently bad, it's just 30MB/s is a big difference from 80MB/s, and I use my phone as a hotspot on my PC for downloading games etc. as it is much, much faster than my home broadband connection.
Does anyone have any ideas, help or advice for what may be going on, and/or how I can resolve this please?
Thank you.
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