678 issue with Tiscali

datawrite · 13 Apr 2009 at 19:22

Mate has the 678 error message with Tiscali. He has tried loads of things as suggested on Tiscali website (Accessed via me / phone). Would a format clear the problem and get him back on the net?

tolien · 13 Apr 2009 at 20:42

It might, or it might not. Without more information (like modem he's using, what lights are on it, whether he's checked the modem still works/has the right settings) it's impossible to say.

datawrite · 13 Apr 2009 at 22:50

Its ok, Tiscali have reported big problems with net at the moment which should get resolved by thursday.

datawrite · 17 Apr 2009 at 20:49

Still having issues with 678 error.

He is using bog standard modem supplied by Tiscali. Both lights on green. He has been in touch with Tiscali but no joy! Tried various fixes from internet to no avail. Tried connecting via his sons laptop, still no joy!!

Faulty modem?

tolien · 17 Apr 2009 at 21:59

Via the laptop, with the laptop having the modem? Where did the error come from then?

datawrite · 17 Apr 2009 at 23:31

tolien said:
Via the laptop, with the laptop having the modem? Where did the error come from then?

Setup Tiscali Broadband on his sons laptop with the bog standard modem from Tiscali. He still got the 678 error message and no connection.

Snapshot · 18 Apr 2009 at 06:56

It's probably Tiscali. A friend has had no internet access for over two weeks and Tiscali is still blaming the cable outage in the Olympic village even though we're in deepest Wiltshire. It's not surprising it's going down the pan....