970's having performance issues using 4GB Vram - Nvidia investigating

[LambChop]

Hi Guys,

I’m Rick, a Product Manager for NVIDIA based here in the UK. Although I read the Overclockers forums a lot and work with the guys here, this is my first post.

I want to just start by saying sorry, we messed up.
We posted the wrong GTX 970 spec and we did not fully explain the memory architecture, and I get why you guys are so annoyed.

However, I feel the GTX 970 is still an amazing card and one we are really proud of and I believe it is still the best card you can buy for the money.

If you’ve got any specific questions I’ll do my best to answer them.

Thanks
Rick

AMD picked up a random from this forum and gave him a job.

I'm an NVidia fanboy, employee me or else

 

[AtreuS]

Hi Guys,

I’m Rick, a Product Manager for NVIDIA based here in the UK. Although I read the Overclockers forums a lot and work with the guys here, this is my first post.

I want to just start by saying sorry, we messed up.
We posted the wrong GTX 970 spec and we did not fully explain the memory architecture, and I get why you guys are so annoyed.

However, I feel the GTX 970 is still an amazing card and one we are really proud of and I believe it is still the best card you can buy for the money.

If you’ve got any specific questions I’ll do my best to answer them.

Thanks
Rick

Just one question... can i return it to ocuk and pay the differance and get a 980 which will have none of this problem? had i known this in november when i bought it i WOULD have got the 980... i play at 1080p and have no plans to get a bigger screen. I wanted a card that would have 4GB for the games of the next 2 or so years and on this fact alone got the 970 as i saw the memory as being more important to me than the extra horsepower.

 

[OldFatherTime]

Hi Guys,

I’m Rick, a Product Manager for NVIDIA based here in the UK. Although I read the Overclockers forums a lot and work with the guys here, this is my first post.

I want to just start by saying sorry, we messed up.
We posted the wrong GTX 970 spec and we did not fully explain the memory architecture, and I get why you guys are so annoyed.

However, I feel the GTX 970 is still an amazing card and one we are really proud of and I believe it is still the best card you can buy for the money.

If you’ve got any specific questions I’ll do my best to answer them.

Thanks
Rick

Can you contact Peter and ask him if he can get me a refund?

 

[Rangerjr1]

Damn... wish I was. The stutter is real for me - I just pretend my soldier has parkinsons.

Still win Battle Royale a few times a week though - and once even using a Xbox 360 controller with Xpadder... never repeated

Get a 780 or a 980 man, or if you're feeling crazy: A 290

 

[Locky]

Hi Guys,

I’m Rick, a Product Manager for NVIDIA based here in the UK. Although I read the Overclockers forums a lot and work with the guys here, this is my first post.

I want to just start by saying sorry, we messed up.
We posted the wrong GTX 970 spec and we did not fully explain the memory architecture, and I get why you guys are so annoyed.

However, I feel the GTX 970 is still an amazing card and one we are really proud of and I believe it is still the best card you can buy for the money.

If you’ve got any specific questions I’ll do my best to answer them.

Thanks
Rick

That translates to. We lied and it's unlucky for you.. kthnxbai.

 

[setter]

Come on now, do the right thing. At least Intel did with the Sandy chipset.

Shame that they fibbed when they said devils canyon would run cooler than first gen haswell 4770k, it runs hotter.

 

[Squink]

If you’ve got any specific questions I’ll do my best to answer them.

What are nvidia going to do for the people who feel they have been mislead over the 970? Apologies or concrete action?

 

[Bonjour]

At least we now know the official NVidia line.

Almost exactly the same post appearing in message forums on both sides of the Atlantic.

 

[OldFatherTime]

Get a 780 or a 980 man, or if you're feeling crazy. A 290

Well I had a MSI Gaming 290 which was flawless in Arma 3, but was seriously hot - to the point where I was worried about the other components in my PC getting sweaty.

Dirty steroid injecting AMD tough guy.

 

[Locky]

What are nvidia going to do for the people who feel they have been mislead over the 970? Apologies or concrete action?

They will apologies and that will be about it. Don't expect a decent fix or a refund of any sort you're simply not getting one. We will just have to deal with it.

 

[Nocky24]

Hi Guys,

I’m Rick, a Product Manager for NVIDIA based here in the UK. Although I read the Overclockers forums a lot and work with the guys here, this is my first post.

I want to just start by saying sorry, we messed up.
We posted the wrong GTX 970 spec and we did not fully explain the memory architecture, and I get why you guys are so annoyed.

However, I feel the GTX 970 is still an amazing card and one we are really proud of and I believe it is still the best card you can buy for the money.

If you’ve got any specific questions I’ll do my best to answer them.

Thanks
Rick

Hi Rick! Do you know whether yourselves (Nvidia) are looking at any kind of compensation or offer of an exchange/refund due to misinforming customers of the incorrect spec and not detailing VRAM specifics until now?

 

[AtreuS]

They will apologies and that will be about it. Don't expect a decent fix or a refund of any sort you're simply not getting one. We will just have to deal with it.

Or the credit card company will

 

[Awahwah]

What are nvidia going to do for the people who feel they have been mislead over the 970? Apologies or concrete action?

As other has stated, I'd go with the GTX980 - which will be what I will do, assuming OcUK refund my GTX970 (RMA issued before this story broke).

But, for the rest of you guys - NVIDIA need to do something.

 

[Rangerjr1]

Well I had a MSI Gaming 290 which was flawless in Arma 3, but was seriously hot - to the point where I was worried about the other components in my PC getting sweaty.

Dirty steroid injecting AMD tough guy.

Yea, the 290s run hot on air, which is why i got water

And what? rofl

 

[OldFatherTime]

Or the credit card company will

I actually think it will be our best choice then small claims. Annoying but what can you do.

 

[Mei]

They will apologies and that will be about it. Don't expect a decent fix or a refund of any sort you're simply not getting one. We will just have to deal with it.

give him a chance

 

[Nocky24]

Or the credit card company will

This will be my next plan of action.

The fact is I isn't wasn't aware of this information when I decided to purchase. Had I have known, then my decision would have been different - I wouldn't have opted for two 970s.

 

[OldFatherTime]

Yea, the 290s run hot on air, which is why i got water

And what? rofl

Well if I get a refund I probably go for another 290 or X version with custom cooler, because other than the heat, the 290 fan noise drove me insane too.

Either that or remove my 2gb 770 from the 'shed' PC until next generation cards come out.

 

[JediFragger]

I want to just start by saying sorry, we messed up.
We posted the wrong GTX 970 spec and we did not fully explain the memory architecture, and I get why you guys are so annoyed.


Thanks
Rick

I'm sure everyone appreciates the apology Rick, but you do realise that this is against Consumer Law in the UK/EU don't you??

 

[RavenXXX2]

Hi Guys,

I’m Rick, a Product Manager for NVIDIA based here in the UK. Although I read the Overclockers forums a lot and work with the guys here, this is my first post.

I want to just start by saying sorry, we messed up.
We posted the wrong GTX 970 spec and we did not fully explain the memory architecture, and I get why you guys are so annoyed.



Thanks
Rick

You did not explain the memory architecture at all, and that's the major beef with all this.