Soldato
I'd definitely say there are grounds for a refund.
You can't say we got the specs wrong, but it's ok because it's still a good card.
You can't say we got the specs wrong, but it's ok because it's still a good card.
Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.
Humbug swallowed a Yoda?![]()
I think it would make more sense for Rick to have his own Q and A thread at this point, for ease and for relevance. Otherwise his responses are going to get lost.
thanks for taking the time out to at least make this your first post.
All most of us are looking for is clarification , you sold us a product ultimately enticing us away from the competition , Whilst most agree the cards are still great, there just not what we purchased and in some cases have actually gave us a worse experience had we had gone with the competition . In light of this are we entitled to either A. Our money back , B. step up facilities , C. Sod all ?
why is hearsay , im one of those who was debating a 290 crossfire vs 970 SLI at the time. specficly with higher res in mind. Powerconsumption pulled me over , but I didn't expect to have an abnormal 256bit bus and 4GB ram design
Hi Guys,
I’m Rick, a Product Manager for NVIDIA based here in the UK. Although I read the Overclockers forums a lot and work with the guys here, this is my first post.
I want to just start by saying sorry, we messed up.
We posted the wrong GTX 970 spec and we did not fully explain the memory architecture, and I get why you guys are so annoyed.
However, I feel the GTX 970 is still an amazing card and one we are really proud of and I believe it is still the best card you can buy for the money.
If you’ve got any specific questions I’ll do my best to answer them.
Thanks
Rick
+1
Also if the Dons could keep it strictly on topic to stop it growing to the size of this thread.
It's hearsay as you cant substantiate any of what you just said, i.e. they sold you something to pull you away from a competitor, worse experience etc.
The facts are, and from Nvidia themselves, have said that they have posted the wrong spec and didnt explain the memory architecture fully. They will address that in a driver update.
You can however go to your credit card and chargeback, but that will hurt the etailer, I dont suggest anyone does that.
I get that most people are angry, but most people were completely oblivious a week ago, nothing has changed.
Hello Rick,
thanks for taking the time to come on to the forums and answer any questions anyone has. nice to see OCUK and Nvidia on here helping out
It's hearsay as you cant substantiate any of what you just said, i.e. they sold you something to pull you away from a competitor, worse experience etc.
The facts are, and from Nvidia themselves, have said that they have posted the wrong spec and didnt explain the memory architecture fully. They will address that in a driver update.
You can however go to your credit card and chargeback, but that will hurt the etailer, I dont suggest anyone does that.
I get that most people are angry, but most people were completely oblivious a week ago, nothing has changed.
It's hearsay as you cant substantiate any of what you just said, i.e. they sold you something to pull you away from a competitor, worse experience etc.
The facts are, and from Nvidia themselves, have said that they have posted the wrong spec and didnt explain the memory architecture fully. They will address that in a driver update.
You can however go to your credit card and chargeback, but that will hurt the etailer, I dont suggest anyone does that.
I get that most people are angry, but most people were completely oblivious a week ago, nothing has changed.
I agree with you totally on not hurting the etailer, Gibbo and the guys are pretty cool. But even if we go sell it on ebay for example we are going to have worse resale value due to the issue getting so much press.
He hasn't answered any yet.
Maybe Nvidia trolling us for lulz.
He hasn't answered any yet.
Maybe Nvidia trolling us for lulz.
How?
The future strength of the card (or lack of) has become apparent.
That has changed. hasnt it?
PR sanctioned responses y0.
But seriously, that's probably the size of it. 3 guys sitting around a machine, Rick with a technical dude and a PR person.
Growing ash tray and coffee cups, everywhere.
He hasn't answered any yet.
Maybe Nvidia trolling us for lulz.
Wow... What a load of rubbish is in this thread ! I feel sorry for retailers selling this card, they didn't know about it when they sold them, same as the end user ? Looks like your gonna have to wait & see what the out come is rather than speculation... I'm off to buy a 980...